Reservationist

Harvey Nichols; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a thriving team as a Reservationist at OXO, located in a landmark venue in London. You will ensure that customers experience 5-star service while managing bookings. With a strong focus on inclusivity and personal development, this role offers access to significant benefits and career growth opportunities.

Benefits

Up to 40% off fashion

Up to 40% off hospitality, foodmarket, and hampers

30% off beauty and perfumery

Clothing allowance

Competitive service charge (TRONC)

Paid overtime

28 days annual leave including Bank Holidays

Charity days

Learning and development opportunities

Employee Assistance Program

Qualifications

• Experience in a reservation or customer service role preferred.
• Passion for luxury retail and food essential.

Responsibilities

• Provide excellent service for all internal and external customers.
• Process large group bookings efficiently.
• Answer all incoming calls for OXO.

Skills

Customer Service

Communication

Sales Strategies

Tools

Booking Systems

Job description

Social network you want to login/join with:

With three amazing venues situated on the eighth floor of one of the most iconic landmarks in London, OXO is searching for a new Reservationist to join its thriving restaurants on the Southbank. Our culture is based on inclusivity; we embrace diversity. Whoever you are, OXO has a place for you.

As the new Reservationist, you will work 40 hours a week in our Sales Team.

How we reward your hard work…

Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this, you will have access to a world of amazing benefits such as:

• Up to 40% off fashion
• Up to 40% off hospitality, foodmarket, and hampers
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Competitive service charge (TRONC)
• Paid overtime
• 28 days annual leave including Bank Holidays

You will also have access to charity days, a season ticket/bike loan, learning and development opportunities, our Employee Assistance Program - Retail Trust, recognition schemes, and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion, and Sustainability. These are just some of the reasons people join and stay!

About the role…

As a reservationist, you will be welcoming our customers and making their journey through OXO a memorable experience by providing a 5* star service. Your responsibilities will include:

• Providing excellent service for all internal and external customers.
• Ensuring all incoming calls are answered for OXO.
• Being comfortable using booking systems and monitoring bookings.
• Processing large group bookings.
• Executing sales strategies and tasks as directed by the Events and Sales Manager.

Is this you?

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and food, and are seeking something uniquely different.

Have you done something like this before?
Do you have a great knowledge and passion for all things food?
Are you great at talking to people?

If this sounds like you, we want to hear from you!

Where do I sign?

If you are already thinking of what you will wear on your first day (no, we don’t have uniforms) and this role catches your eye, hit the “apply” button below to start your journey with us.