Reservationist

Casa do Frango London Bridge; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading restaurant in London is seeking a passionate Reservationist to enhance guest experiences and manage reservations. This role promises a supportive work environment with a four-day week, competitive benefits, and opportunities for professional growth alongside culinary talents. Ideal candidates should embody a love for hospitality, demonstrate integrity, and be eager to join a successful team.

Benefits

Work/life balance with a four-day working week

50% staff discount across all MJMK Restaurants

Free staff meals while on shift

Up to £500 team referral bonus

Opportunities for career development

Mental health and well-being support

Enhanced maternity and paternity pay after your first year

Enhanced pension plan after five years of service

Qualifications

• Enthusiastic and proactive individual managing reservations and guest expectations.
• Knowledgeable about food, wine, and hospitality, committed to continuous learning.
• Works with integrity and attention to detail.

Responsibilities

• Support day-to-day operations of the reception desk and reservations.
• First point of contact for guests, setting the tone for a great experience.
• Exceed guest expectations by personalizing the guest journey.

Skills

Team Player

Passion for Food

Excellent Communication

Job description

Reservationist

At KOL, part of the MJMK group, we source and celebrate the finest expressions of British ingredients, championing wild food and seasonality to create dishes that reflect the bright, fresh flavours of Mexican cooking. The kitchen team is headed by Chef Patron Santiago Lastra and was awarded a Michelin star in 2022, ranked 23rd in the World’s 50 Best in 2023, and rose to 17th in 2024. Respect and understanding are central to our work. Before ingredients and dishes, we invest in the people and producers who trust us to represent their culture and traditions, and our team reflects this. As KOL continues its success, we’re looking for a Reservationist to join the team. The role involves supporting the day-to-day operations of the reception desk and reservations, being the first point of contact for guests, and setting the tone for a great experience.

As a Reservationist at KOL, we offer:

• Work/life balance with a four-day working week.
• 50% staff discount across all MJMK Restaurants.
• Free staff meals while on shift.
• Up to £500 team referral bonus.
• Opportunities to develop your career with MJMK Restaurants.
• Mental health and well-being support through Hospitality Action, offering free advice and counselling.
• Enhanced maternity and paternity pay after your first year.
• An enhanced pension plan after five years of service.

The ideal Reservationist at KOL is:

• A team player who supports colleagues across departments.
• Passionate and knowledgeable about food, wine, and hospitality.
• An enthusiastic and proactive individual willing to take responsibility for managing reservations during service.
• Capable of exceeding guest expectations by following KOL Service Steps and adding personal touches to the guest journey.
• Committed to continuous learning and professional growth.
• Someone who works with integrity, attention to detail, and excellent communication skills, embodying KOL’s values.

We’d love to hear from experienced Reservationists eager for a new challenge and the chance to work alongside Santiago Lastra.