Reservationist

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Our mission at Novotel Cambridge North is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career, or a calling—whatever brings you here, we have something for you!

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are you a passionate individual, dedicated to continuously improving the quality of the hotel's services?

As our next Reservationist, you…

Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

A little more information:

To help you navigate your role and support your success, you will be trained in all front-of-house related functions and the safety of the property and people.

Main responsibilities:

1. Check daily reservations from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
2. Ensure all backups, comments, payments are set accordingly
3. Check OTAs commissions daily
4. Submit weekly commissions on Fastcom
5. Update various trackers daily (e.g., No show, Cxl, etc.)
6. Manage reservations and booking inquiries via telephone, email, and face-to-face
7. Be an expert on the business bedrooms and events to handle initial inquiries confidently
8. Arrange and deliver hotel show-arounds professionally and knowledgeably
9. Support group bookings throughout the process and liaise with other departments as required
10. Be the first point of contact for all client inquiries regarding accommodation and meetings/events
11. Provide outstanding administrative support to coordinate events, including corporate bookings, private functions, and weddings
12. Arrange and conduct hotel show-arounds to promote accommodation and meeting space sales
13. Build rapport with key clients to understand their requirements and identify future opportunities
14. Provide detailed function plans to hotel operations to ensure client requirements are met
15. Maintain the accuracy of the in-house reservations system
16. Respond to all booking inquiries promptly via telephone, email, venue, or RFP
17. Knowledge of Opera Cloud is preferable
18. Plan, coordinate, and execute group reservations, conferences, meetings, and events for a seamless client experience
19. Liaise with clients to understand event requirements and provide tailored solutions
20. Coordinate with internal departments to ensure all event aspects are aligned
21. Manage event logistics, including room setup, audiovisual requirements, and catering
22. Oversee event budgets to ensure delivery within financial parameters
23. Provide exceptional customer service throughout event planning and execution
24. Handle last-minute changes professionally and efficiently
25. Conduct post-event evaluations for continuous improvement
26. Be available to work week and weekend days, including early and late shifts

Benefits

• Work with multinational colleagues
• Be part of a global hospitality community
• Opportunity to develop your career
• Staff hotel discounts
• Free gym access
• Free night stays and restaurant discounts in the UK
• Discounted hotel rates worldwide
• Great work environment and colleagues
• Personal development programs
• Complimentary meals and uniforms
• Pension scheme
• 28 days holidays including bank holidays (increasing annually)
• Free parking
• Apprenticeship schemes
• Continuous learning through Accor Academy
• Support for wellbeing in professional and personal lives
• Opportunities across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• And many more benefits aimed at personal growth and expression

Data Privacy

When you submit an application to Accor UK, your personal data will be processed to consider and manage your application. We may also process data from third parties, such as previous employers or personality questionnaires. Your responses to questionnaires will not lead to automated decisions. We comply with all relevant data protection legislation, including GDPR and the Data Protection Act 2018. Details about data processing and your rights are available in our Employee Privacy Policy.