Reservation Sales Manager - Holiday Inn Express Epsom

Rbh Hospitality Management; Epsom and Ewell; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality management company in Epsom and Ewell is looking for a highly organized Reservation Sales Manager to lead their reservations function. This role is crucial in managing bookings and ensuring excellent customer service. Ideal candidates will have previous experience in hotel reservations, strong communication skills, and the ability to work flexibly across a 7-day rota. This position offers a range of benefits including annual leave, a bonus scheme, and training opportunities.

Benefits

28 days annual leave including bank holidays

Complimentary lunch on working days

Life Assurance (2x annual salary)

Access to HAPPY Benefits portal

Discretionary bonus scheme

Employee Assistance Programme

Long service awards

Statutory pension scheme

Full training and development via our Learning Platform

Qualifications

• Previous experience in hotel reservations or front office operations.
• Strong communication and organisational skills.
• Ability to work flexibly across a 7-day rota.
• Familiarity with hotel systems and revenue strategies is desirable.

Responsibilities

• Manage all reservation enquiries and bookings across multiple channels.
• Proactively identify and convert new business opportunities.
• Maximise occupancy through effective availability and booking management.
• Lead and support the reservations team to maintain high service standards.
• Collaborate with central sales and revenue teams to optimise performance.
• Maintain accurate records and ensure compliance with company policies.
• Travel to other RBH locations may be required.

Skills

Communication skills

Organisational skills

Flexibility in scheduling

Job description

Overview

We are looking for a highly organised and guest-focused Reservation Sales Manager to lead our reservations function. This role is central to managing group and transient bookings, ensuring smooth operations and delivering excellent customer service.

Responsibilities

• Manage all reservation enquiries and bookings across multiple channels.
• Proactively identify and convert new business opportunities into confirmed room nights and conference bookings, contributing to overall revenue growth and market share.
• Maximise occupancy through effective availability and booking management.
• Lead and support the reservations team to maintain high service standards.
• Collaborate with central sales and revenue teams to optimise performance.
• Maintain accurate records and ensure compliance with company policies.
• Travel to other RBH Hospitality locations may be required for operational or development purposes.

Qualifications

• Previous experience in hotel reservations or front office operations.
• Strong communication and organisational skills.
• Ability to work flexibly across a 7-day rota.
• Familiarity with hotel systems and revenue strategies is desirable.

Benefits

• 28 days annual leave including bank holidays, increasing with service.
• Complimentary lunch on working days.
• Life Assurance (2x annual salary).
• Access to HAPPY Benefits portal (discounts on retail, travel, entertainment).
• Discretionary bonus scheme.
• Employee Assistance Programme.
• Long service awards and incentives.
• Statutory pension scheme with automatic enrolment after 2 months.
• Full training and development via our Learning Platform.