Reservation & Guest Experience Agent

The Ned; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious hospitality venue in City of London is seeking a Guest Experience Call Agent to deliver exceptional service to guests. Responsibilities include managing reservations and supporting team training. Ideal candidates should have strong customer service skills and familiarity with reservation systems. Join a vibrant team offering competitive pay and comprehensive benefits, including complimentary meals and learning opportunities.

Benefits

Salary of £15.35/hour

Complimentary meals

Career development programs

Exclusive rates for staff

Wellbeing benefits

Additional holiday after five years

Employee assistance program

Regular social events

Qualifications

• Previous experience in a similar industry would be beneficial.

Responsibilities

• Provide excellent customer service to guests and members.
• Handle all incoming calls and emails for reservations.
• Support agent training and development.

Skills

Excellent customer service skills

Good knowledge of Opera PMS

Understanding of Open Table and Sales Force systems

Job description

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Reservation & Guest Experience Agent, City of London

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Client:

The Ned

Location:

City of London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ba8d33dbdbd1

Job Views:

5

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Guest Experience Call Agent

Where will you be working?

Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special.

What will you be doing?

• Excellent customer service is in your DNA, and you’ll be providing this to our guests and members
• You’ll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa
• You'll share your guests relations expertise with our agents to support their training and development
• Shifts vary, you will be working 8 consecutive hours between 0700 – 2330, weekends and occasional night shifts

What can The Ned give you?

• Salary of £15.35/hour (including service charge)
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role?

• Previous experience in similar industry would be beneficial
• Good knowledge of Opera PMS
• Understanding of Open Table and Sales Force systems

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as a Guest Experience Call Agent