Reservation Coordinator

RC HOTELS (PTE.) LTD.; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

RC Hotels (PTE.) LTD. recherche un Coordinateur de Réservations pour soutenir les ventes et opérations de réservations. Ce poste requiert un minimum d'un an d'expérience pertinente et offre des opportunités de croissance au sein d'une équipe dynamique. Vous serez impliqué dans l'amélioration de l'expérience client tout en travaillant dans un environnement multiculturel.

Qualifications

• Expérience d'au moins 1 an dans les ventes de réservations.
• Solide connaissance des systèmes CRS, PMS, RESAWeb.
• Capacité à travailler efficacement en équipe.

Responsibilities

• Supporter les équipes de ventes et opérations de réservations.
• Maintenir l'exactitude des arrivées et des préférences des clients.
• Gérer les listes de chambres et les réservations d'entreprise.

Skills

Details Orientated

Great communication

Customer/Commercial focus

Multicultural awareness

Team contribution

Education

Minimum of 1 year of relevant experience in the reservations sales

Tools

CRS

PMS

RESAWeb

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Reservation Coordinator, Reservations

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Qualifications:

• Minimum of 1 year of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
• Details Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer/Commercial focus
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS