Reservation Coordinator

Analysis of the Job Description

The description provides a detailed overview of the hotel, its location, and the responsibilities of the Reservation Coordinator. However, it contains significant redundancy, especially in the hotel overview, which is repeated verbatim. The content is generally relevant but could benefit from better organization and focus on the specific job role. The formatting uses a variety of HTML tags, but some sections could be more structured, such as listing responsibilities and qualifications more clearly. Minor revisions are necessary to improve clarity, remove repetitive content, and enhance readability.

Refined Job Description

Join our team as the Reservation Coordinator at Novotel Cardiff Centre, Ibis Gate, and Ibis Budget!

In this dynamic role, you will manage reservations received via phone, fax, internet, and email, ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in line with our brand and hotel policies, all while providing guests with a warm welcome and exceptional assistance. You'll play a vital role in ensuring smooth check-in operations by accurately entering reservation details and communicating crucial information to relevant staff members. Additionally, you'll confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments. If you're passionate about hospitality and looking to make a meaningful impact, apply today!

Key Responsibilities

• Leadership & Reporting
• Operational Oversight
• Quality Assurance
• Coordination & Optimization
• Culture & Development
• Talent Management
• Duty Management
• Drive Profit
• Liaise with hotel departments on customer requests
• Build customer loyalty
• Perform additional tasks as assigned by the Reporting Manager

Qualifications

• Excellent Communication and Customer Service Skills
• Organizational and Time Management Skills
• Attention to Detail and Problem-Solving Abilities
• Computer Literacy and Interpersonal Skills
• Flexibility, Adaptability, and Sales Skills
• Cultural Sensitivity and Conflict Resolution Skills

Benefits

• Delightful meals on duty
• Provided uniform
• Cycle to Work Scheme
• Eye Care Voucher
• Additional holidays
• Pension Scheme
• Exclusive Merlin Entertainment discounts
• Birthday celebrations
• Accor Dining Experience
• Development opportunities through Accor Academy
• Well-being programs like VIVUP

Additional Information on Personal Data Processing:

When you submit an application, your personal data will be processed to consider and manage your application, in accordance with GDPR and the Data Protection Act 2018. Details are available in our Employee Privacy Policy.