Reservation and Events Manager

Cafe Murano; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Cafe Murano is seeking a talented Reservations and Events Manager for maternity cover. This role involves overseeing the reservations team, ensuring guest satisfaction, and managing bookings for private dining and events. With a focus on exceptional service and team leadership, this position is perfect for someone with a passion for hospitality and a desire to grow their career in a vibrant environment.

Benefits

Generous staff discounts across restaurants

Access to 24/7 online GP and support

Meals on duty

Up to 28 days holiday (pro-rata)

Team events and training opportunities

£1,000 refer-a-friend incentive

Qualifications

• At least 1 year in a reservations or events management role.
• Experience supervising or mentoring a small team.
• Proficiency in online booking systems (e.g., SevenRooms, OpenTable, ResDiary).

Responsibilities

• Lead, train, and support a team of Reservations & Events Coordinators.
• Oversee all incoming reservations and event enquiries.
• Ensure an exceptional guest journey from enquiry to confirmation.

Skills

Strong communication skills

Attention to detail

Organisational abilities

Leadership

Solutions-driven approach

Tools

Online booking systems

Job description

We are currently recruiting for a talented and experienced Reservations and Events Manager (Maternity Cover)to lead our central reservations team at Cafe Murano, Covent Garden.

Under the direction of Angela Hartnett, Cafe Murano is known for its seasonal and elegant Italian food, welcoming service, and warm, relaxed atmosphere. This is a vital, fixed-term position supporting the continuation of our high standards in guest experience and service during a team member’s maternity leave.

About the Role

As Reservations and Events Manager, you will oversee the day-to-day operations of the reservations and events function, supervising a small team of Coordinators and ensuring a smooth and efficient service. You will report directly to the Head of Sales & Marketing, contributing to the success of private dining, group bookings, and broader sales initiatives.

This is a full-time maternity cover contract offering approximately 40+ hours per week, with the potential for extension depending on business needs.

Key Responsibilities:

• Lead, train, and support a team of Reservations & Events Coordinators
• Oversee all incoming reservations, private dining, and event enquiries across multiple sites
• Ensure an exceptional guest journey from enquiry to confirmation
• Collaborate with the Head of Sales & Marketing on campaigns and performance targets
• Maintain and manage booking systems, reports, and customer databases
• Build strong relationships with the operations and kitchen teams
• Monitor and optimise availability across services

What We’re Looking For:

• A confident and approachable leader with strong communication skills
• At least 1 year in a reservations or events management role
• Experience supervising or mentoring a small team
• Proficiency in online booking systems (e.g., SevenRooms, OpenTable, ResDiary)
• High attention to detail and strong organisational abilities
• Professional and calm under pressure with a solutions-driven approach
• A genuine passion for hospitality and delivering exceptional guest service

Why Join Us?

• Be part of a respected and growing hospitality group
• Generous staff discounts across our restaurants and deli shop
• Access to 24/7 online GP and Employee Assistance Programme
• Competitive pay and benefits
• Meals on duty
• Up to 28 days holiday (pro-rata), increasing with length of service
• Fun and inclusive team culture, with regular training, supplier trips, team events, and more
• £1,000 refer-a-friend incentive

Beyond experience, we’re looking for a Reservations and Events Manager with heart and personality—someone who truly believes in the importance of creating outstanding guest experiences and who will be a positive force within our team.

If you're looking for a vibrant, fast-paced role where you can make an impact and further grow your skills, we’d love to hear from you.

Apply now to join Cafe Murano as our Maternity Cover Reservations and Events Manager.