Reservation and Event Sales Agent

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Reservation and Event Sales Agent, Liverpool

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Client:

The Municipal Hotel & Spa MGallery

Location:

Liverpool, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

18c454cf3498

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

JOIN OUR
FAMILY

Belong in a
place where you can be yourself and love what you do. Join our hotel
community and we will support you to realise your true potential. You will be
part of a team where everyone’s contribution is valued. We will empower
you to bring ideas to elevate our services, creating personalised experiences
for guests. Help them to feel special, and we will do the same for you.

THE
EXCITING OPPORTUNITY

We opened the
first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023
and have reset the clock within this historic building, bringing it back to
life. Our Heartists aspire to create memorable, heartfelt moments for
all life enjoyers to experience unique stories from the past but also to
immerse themselves into our hospitality, creating their own astonishing tales
of MGallery magical moments. We boast 179 stunning bedrooms set in a
remarkable and inspiring landmark of the city. Time is of essence and at the
heart of The Municipal’s story. The iconic clock tower and bells giving
the tempo to a timeless melody. Various restaurants, bars and a
state-of-the-art spa sanctuary experience, will offer everyone the place to
have the time of their lives, pause the clock and embark upon their own magical
journey with MGallery.

MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN
THE LIFE OF A RESERVATION AND EVENT SALES AGENT AT THE MUNICIPAL HOTEL
& SPA MGALLERY

What
you'll be doing...

When you
enter our hotel you will be “wowed” and we aspire for our guests to be bowled
over too by the soul of our stunning property and authenticity and passion of
our Heartist team and hospitality professionals. The Reservations team
set the tone of what it is like for our guests to embark on the beginning of their
Municipal story with our Heartists offering expert guidance to make every
touch point meaningful, memorable and personalised. As a Reservation and Event Sales Agent you will be apt at listening, efficiently recording and adapting to the changing
requirements and needs of a vast array of clientele ranging from groups, agents,
individuals, families, corporate businesses, bridal parties, weddings, Spa & F&B bookings, VIPs, OTA’s, 3rd
party channels and stakeholders.

This role is
contracted to 40 hours per week -varied shifts 5 days over 7 between the hours of 8am and 7pm (Mon - Fri) and 9.00-5.30 (Sat, Sun).

WHAT WE
NEED FROM YOU

We hire
mostly on personality & potential but here are a few of our requirements...

• A positive can do attitude and welcoming
  demeanour. To speak with all guests, agents and 3rd parties in a
  polite, cheerful, hospitable and efficient manner, adhering to 5-star,
  Accor & MGallery brand standards and required timeframes.
• To actively work towards the maximisation of the
  hotel sales and profitability through familiarisation with and to publicise
  all services. This role has a focus on events inclusive of details such as event capacity and adaptability, room types, facilities and hotel
  promotions offered by the hotel but also feeds into all other booking streams for the hotel (as mentioned within our "day in the life of" description above.
• To be able to present and showcase the hotel to
  potential clients during meetings and facility tours.
• Strong attention to minute
  details, demonstrating consistency in delivering accurate information/particulars
  and clear communication. High
  degrees of accuracy in verbal and written communication are pivotal to the
  success of each booking and are vital in drawing up contracts and function
  sheets that mirror the guest requirements.
• Analytical and
  presentation skills. Maintaining
  statistic and analysis reports, client details, notes, profiles and
  company records.
• Adhering to
  advance purchase and deposit payment requirements in addition to ensuring
  that the daily banking balances. Ensuring
  all required routes are followed and payments are posted on all systems
  correctly.
• To have excellent teamwork and verbal and written communication skills, establishing strong relationshipsover all
  mediums inclusive of telephone, email, booking systems and in person
  meetings.
• 2 years current reservation experience, in a fast paced hotel reservations department, ideally Accor branded

WHAT WE
OFFER

When you
become one of our Heartists, you will also be a member of the Accor and RBH
group with all the benefits that brings. The ALL Heartists program is the
benefits programme dedicated to Accor Heartists. It provides employees
with the opportunity to enjoy memorable experiences throughout the year, thanks
to preferential rates in hotels and exclusive discounts with a wide range of
partners. The RBH company benefits extend these offerings across RBH
Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday
for your birthday and pension scheme. To conclude this power trio, we
have The Municipal Hotel benefits with friends and family rates, discounts,
free meals on duty, gratuities, discounted local parking and social events.
What’s not to love?

You will
have access to a benefits package we believe truly works for our people and
enhances our overall culture...To
learn more about our full benefits package,click hereto
watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH
Hospitality Management is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. If at any
point throughout our process you require reasonable adjustments, please
contact[emailprotected] .