Reservation Agent needed at AccorHotels (full time) Nottingham, UK – Apply now >

Heritage Plus; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Reservations Agent to create exceptional guest experiences. In this full-time role, you will be the first point of contact for guests, ensuring they feel welcomed and valued. Your responsibilities will include managing reservations, providing top-notch customer service, and collaborating with various departments to enhance guest satisfaction. This position offers opportunities for personal growth and development within a global company. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Employee benefit card with discounted rates

Learning programs through Academies

Opportunity for talent development

Corporate Social Responsibility activities

Qualifications

• Previous customer-related experience is required.
• Fluency in English; additional languages are a plus.

Responsibilities

• Provide professional, friendly, and engaging service to guests.
• Update reservations to ensure a flawless check-in and check-out process.
• Maximize revenue by up-selling guest rooms and hotel facilities.

Skills

Interpersonal Skills

Problem-Solving

Customer Service

Communication

Education

High School Diploma

Tools

Microsoft Windows

FOLS or related system

Job description

Reservation Agent needed at AccorHotels (full time) Nottingham, UK – Apply now

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• To consistently offer professional, friendly and engaging service
• To enter rooming lists while ensuring accuracy, as required
• To update reservations ensuring a flawless check-in and check-out process
• To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• To liaise with sales and other departments as required
• To answer telephone and email inquiries in a timely manner
• Strong interpersonal and problem-solving abilities
• Previous customer-related experience required
• Computer literate in Microsoft Windows applications required
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team

Additional Information

Experience is an asset
Prior experience working with FOLS or a related system
Strong interpersonal and problem-solving abilities
Fluency in English, additional languages are a plus