Reservation Agent FHUK

Frasers Hospitality; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global hospitality brand seeks a motivated Reservations Agent to join their UK team. The role focuses on delivering exceptional customer service and maintaining reservations, while promoting teamwork and personal growth. Ideal candidates will possess strong customer service skills and a passion for creating memorable guest experiences.

Benefits

Heavily discounted Staff & Friends and Family Rates

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniforms provided

Wellness & National Campaign Days

Instant access to earned wages via Wagestream

Employee Assistance Programme

Qualifications

• Proven experience in a similar role.
• Passion for customer service.
• Considerable attention to detail.

Responsibilities

• Deliver exceptional customer service.
• Ensure all reservations are recorded and confirmed.
• Assist sales team in maintaining communication with clients.

Skills

Customer Service

Attention to Detail

Time Management

Teamwork

Multilingual

Job description

Join to apply for the Reservation Agent FHUK role at Frasers Hospitality

1 week ago Be among the first 25 applicants

Join to apply for the Reservation Agent FHUK role at Frasers Hospitality

Get AI-powered advice on this job and more exclusive features.

RESERVATIONS AGENT, FRASERS HOSPITALITY EMEA

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

RESERVATIONS AGENT, FRASERS HOSPITALITY EMEA

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

What you will be doing as a Reservation Agent;

At Frasers Hospitality UK Ltd we are looking for a motivated Reservations Agent to join our team at our UK Head Office. You will contribute to delivering exceptional customer service, ensuring guest comfort and satisfaction in a polite and professional manner. You will ensure all reservations are recorded and confirmed in line with company policy, being responsible for cross selling and upselling on initial enquiries. You will assist the sales team in maintaining open communications with clients and key accounts and help contribute to a culture of enthusiasm and success within the team and across the business.

You are a driven and enthusiastic individual with a passion for customer service who will enjoy developing positive relationships with guests, ensuring they have the best possible experience during their stay. You will be motivated by business targets and how best to achieve and go beyond these, working in an organised and efficient manner. You will feel confident working as part of a team, helping one another thrive and reach your highest potential.

What We’re Looking For

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• Multi Lingual
• You must be eligible to work in the UK.
  
  

In Addition To Competitive Rates Of Pay We Offer

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
  
  

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
• We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
  
  

Interested?? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Frasers Hospitality by 2x

Get notified about new Reservations Agent jobs in London, England, United Kingdom.

Reservations Agent - Reservations - Jumeirah Carlton Tower

London, England, United Kingdom 5 days ago

Reservations & Guest Services Agent (Maternity Cover)

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

Reservations & Guest Services Agent (Maternity Cover)

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

Receptionist & Reservations Agent - BERNERS TAVERN

London, England, United Kingdom 1 day ago

London, England, United Kingdom 21 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

Telephone Customer Reservation Specialist - Mercedes-Benz of West Bromley

London, England, United Kingdom 3 weeks ago

Receptionist - Mews House Mayfair, Central London

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 21 hours ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

Beaconsfield, England, United Kingdom 1 day ago

London, England, United Kingdom 23 hours ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom £40,000.00-£50,000.00 12 hours ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

Assistant Patient Administrator - Main Receptionist

London, England, United Kingdom 1 day ago

London, England, United Kingdom 6 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

City Of Westminster, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.