Reservation Agent - Butcombe Brewery - HR

Butcombe Group; Bristol; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading pub group in Bristol is seeking a detail-oriented Reservations Agent to join their team. This role involves managing reservations, enhancing guest experiences, and maximizing revenue through effective booking strategies. Candidates should have strong organizational skills and experience in a similar role. The position offers flexible working arrangements and generous perks including vacation days and discounts.

Benefits

25 days holiday plus 8 Bank Holidays

30% discount on food, drink and rooms

20% off online retail purchases

Cycle to Work scheme

24/7 health support

Qualifications

• Experience in a reservations or reception role is desirable.
• Ability to multitask and work independently.
• Professional attitude with strong communication skills.

Responsibilities

• Manage the reservation process for the pub group.
• Accurately book tables based on customer requirements.
• Maximise revenue through cross-selling and upselling.

Skills

Reservation Agent or Reception experience

Highly organised

Computer literate with IT skills

Professional and friendly demeanor

Flexibility to work shifts

Tools

Outlook

Excel

Job description

Main Purpose of Job:

We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest's journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.

Key Responsibilities/Main Duties:

• Managing the reservation process for the UK’s best pub group.
• Accurately booking tables, meeting customer and restaurant requirements.
• To maximise accommodation and F&B revenue through cross selling and up selling.
• Process non arrivals and cancellations in a timely manner.
• Updating function sheets and event plans for the ops team.
• Perform day-to-day arrivals check.

Skills, Experience and Qualifications:

• Reservation Agent or Reception experience is desirable
• Highly organised, collaborative team player with the ability to multitask and work on own initiative
• Computer literate with IT skills to include Outlook and Excel
• Professional and friendly demeanor
• Flexibility to work shift and work weekends since the department is open seven days a week

Why Us?

• 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service.
• 30% discount on food, drink and rooms at any Butcombe Pub
• 20% off retail purchases in our online shops for beer and merch
• Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
• Cycle to Work
• 24/7 Mental, Financial and Physical Health support

Travel Requirements:

• Position is a mixture of hybrid working from home and travel to multiple properties; own form of transport needed.