Researcher

Infopro Digital Services Limited; Ellesmere Port; On-site; GBP 25,000; Full time

Job summary

Infopro Digital is seeking a Researcher to join their Barbour ABI team in Ellesmere Port. This permanent role involves researching construction projects, interacting with customers, and using CRM systems. The position offers a dynamic work environment with training and development opportunities.

Benefits

Hybrid working for everyone

25 to 30 days holiday

Day off for your birthday

Pension and Life Assurance

Professional development and training

Regular social events

Qualifications

• Minimum 2 years’ experience in an outbound calling role.
• Experience working towards and achieving KPI’s.
• Dedication to producing high-quality output.

Responsibilities

• Researching current construction projects using various sources.
• Interacting directly with customers through internal CRM.
• Managing workload to ensure timely and accurate project information.

Skills

Active listener

Organisational skills

Time management

Team player

Resilience

Education

GCSE in Maths and English – Grade C or above

Tools

MS Office

CRM systems

Job description

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Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Researcher, on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.

Join Barbour ABI and get the best of both worlds

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 18 countries.

Would you like to be a part of a vibrant team that is the engine who drive a Market Leading Business. In the Researcher role you will be part of a team that is dynamic in its approach and gives you the opportunity to unleash your potential.

The Researcher role consists of researching current construction projects to an elevated level using the telephone, internet, and other communication sources to generate opportunities for our customers.

You will receive a 6-month induction, including continuous training from a resolute Research Training Manager which includes 121 training, workshops, on the job coaching, training and development.

Key Accountabilities:

• Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers.
• Interacting directly with customers through our internal CRM systems to answer queries on project information.
• Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations.
• Achieving KPI measures around project volume and quality of data gathered.
• Liaising with other colleagues within the business
• Building relationships with contacts within the construction industry

Requirements

• Minimum of 2 years’ experience in an outbound calling role, this could be in Research, Debt Collection, Account Management, Sales
• GCSE pass in Maths and English – Grade C or above (or equivalent qualification)
• Active listener
• Experience working towards and achieving KPI’s.
• Resilience and great work ethic
• Dedication and commitment to producing consistently high-quality output.
• Team player, with a sound understanding of the role you can play in helping the wider team to succeed.
• Excellent organisational and time management skills.
• Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
• Experience of using CRM systems
• Salary: £25,000 per annum
• 3pm finish on a Friday
• Hybrid working for everyone
• 25 to 30 days holiday
• Day off for your birthday
• Pension and Life Assurance
• Great company culture that offers professional development, training and regular social events

Our Foundations and Values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Who are we?

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.

Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals!

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.