Research Operations Analyst

Greenhouse Software, Inc.; Wallingford; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Share options

Private healthcare

Life insurance

Income protection

Pension contributions

Employee support

Holidays (25)

Meals onsite

Team events

Job summary

Dexory, based in Wallingford, UK, is seeking a Research Operations Associate to keep delivery running on live research projects. You will translate validated insights into live product features and build systems to scale our operations.

You will shape intake processes, maintain dashboards and OKRs, and ensure GDPR compliance across research tools. A startup mindset, curiosity and strong organisation are essential to succeed.

Qualifications

• Around 4 years' experience in operations, programme coordination, delivery or research ops.
• Strong organisation, and confidence juggling multiple SLAs and stakeholders at once.
• Comfort with workflow tools and dashboards such as Notion, Basecamp, SurveyMonkey, Slack and Pendo.
• Curiosity about research and a wish to move towards research execution over time.

Responsibilities

• Keep research delivery running across live projects, including participant recruitment and panel management.
• Coordinate scheduling and resourcing across product, research and partnership teams.
• Support on-site field studies and engage with operators and warehouses.

Skills

Operations management

Programme coordination

Delivery

Research ops

Tools

Notion

Basecamp

SurveyMonkey

Slack

Pendo

Job description

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together.

Great research only matters if it reaches the right people at the right time. As our Research Operations Associate, you'll be the engine behind that. You'll keep delivery running smoothly day to day, turn validated insights into live product features, and build the systems that let us scale.

What you'll do

Keep research delivery running

• Own day-to-day delivery and escalations across live research projects, including participant recruitment and panel management
• Coordinate scheduling and resourcing across product, research and partnership teams
• Support on-site field studies, getting close to the operators and warehouses we build for

Build the systems that help us scale

• Shape how we work: intake and briefing processes, workstack tracking, debrief templates, documentation, incentives and scheduling
• Run and evolve our Notion Hub and Slack channels, so insights travel easily across teams
• Help build workflows, tooling and automation that scale our delivery and reporting
• Turn newly greenlit product bets into repeatable delivery processes
• With the Lead and Analyst, capture and catalogue insights as clear, presentation-ready write-ups for internal and external audiences, and share them company-wide through Notion and Slack
• Track feedback and performance data daily, feeding our weekly and monthly insight reports
• Maintain the shared operating dashboard, KPIs and OKRs

Build relationships and protect trust

• Work with Customer Success to build and maintain access to operators, site managers and decision-makers across customer accounts
• Keep our research tools and practices GDPR-compliant, and keep our consent and data-handling guidance up to date

What you'll bring

• Around 4 years' experience in operations, programme coordination, delivery or research ops
• Strong organisation, and confidence juggling multiple SLAs and stakeholders at once
• Comfort with workflow tools and dashboards, such as Notion, Basecamp, SurveyMonkey, Slack and Pendo
• Curiosity about research and a wish to move towards research execution over time

*We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Commitment: All in, every time
• One team: One mission, shared success

Joining Dexory isn’t just about having expertise… it’s about embracing uncertainty with purpose. You’ll

help define not only our products, but the future of autonomous logistics itself. From day one, you’ll be

trusted to push boundaries, take ownership, and deliver breakthrough results.

You’ll also receive:

You will also receive:

• Share options
• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Please note: We are unable to provide relocation or sponsorship for this role.