Research Manager (Self-Serve)

Focaldata; London; On-site; GBP 40,000 - 45,000; Full time

Job summary

Focaldata is looking for a researcher to lead quantitative research projects. This role includes client interaction, project ownership, and improving research services using proprietary technology. The ideal candidate will have a background in quantitative market research and possess strong client service skills. Join a mission-driven team focused on leveraging AI for impactful insights.

Qualifications

• 3 years as a researcher in the quantitative (or mixed-methods) market research industry.
• Experience delivering fast-paced quantitative research.
• Eager to learn about new research methods combining proprietary tech.

Responsibilities

• Independently owning and delivering quantitative research projects.
• Acting as the main point of contact for clients using the platform.
• Leading client calls to advise on projects and survey design.
• Driving improvement for the self-serve offer through feedback.

Skills

Quantitative market research

Client service

Survey design

Data cleaning

Job description

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About us

We at Focaldata are on a mission to close the "understanding gap" between what organisations believe about people and reality. By leveraging AI, we provide deeper, more accurate insights at a fraction of the cost and time of traditional methods.

We have built an amazing team of research industry expert and great engineers to reimagine what is possible in research. We do impactful work with amazing organisations ranging from well-known brands to life-changing non-profits. Join us!

About the role

This is a role within the research team to lead on delivering surveys and research projects through our platform, working closely with clients who use the platform on their own to provide timely service.

This role sits within our research team of 15, leading on our self-serve offer. You will be responsible for driving forward this part of the business, working with other members of the team to support you in delivering these (RE, SRE, and RM), supported by our ADs and Head of Research. You will also be working with our engineering teams to raise and resolve any technical problems, and communicating with the growth team for new and existing business enquiries.

What you'll do

• Independently owning and delivering quantitative research projects for clients using our proprietary technology platform across a range of sectors and audiences (e.g., B2C, multi-market)
• Acting as the main point of contact for clients who use our platform self-serve e.g., script their own surveys and launch them independently
• Lead client calls and comms to strategically advise on new projects, survey design, and provide updates during projects
• Be ultra responsive to client needs and requests - maintain and exceptional level of client service
• Drive improvement and innovation for our self-serve offer through gathering feedback and validating or enhancing our processes and systems
• Own and expand client accounts
• The potential to line manage more junior members of the team

Who you are (skills and experience)

• This is a great role for someone who has a good understanding of quantitative market research, and is looking to get more ownership, autonomy, and client-facing opportunities. You will be a great fit if you:
• Have gained 3 years as a researcher in the quantitative (or mixed-methods) market research industry
• Can help clients see around corners by spotting pitfalls from poor sampling, survey design decisions, and then working with them on a pragmatic solution
• Have a track record delivering fast-paced quantitative research across a range of use cases, such as brand tracking, campaign or ad testing, and ad hoc studies
• Eager to learn about a new way of doing research combining proprietary tech with researchers who partner with clients like an extension of their team
• Experience cleaning raw data and ensuring exceptional quality standards

Nice to have:

• Experience using online panels for data collection
• Experience working with a product clients use without the support of a team

Who you are (mindset)

• This will be a great fit for you if you are curious, detail-oriented and goal-driven.
• You will get a lot of autonomy and trust to flex your critical thinking and deliver exceptional client service.
• Clients come first, and you're committed to helping them succeed.
• You love to help clients see around corners and you're motivated by their success. In addition, you are keen to learn new methods, technologies, domains, etc. We're here to support you in all your learning efforts!

Further details

The expected salary for this role is between £40,000-£45,000.

Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation.

We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don't match 100% of every single requirement!