Research Manager, Client Service (Healthcare)

Guidepoint; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading research enablement platform in London seeks a Research Manager for its Client Service team. The role involves connecting clients with experts and requires a KPI-driven mindset. Ideal candidates are outgoing and possess strong organizational skills, along with a desire to learn. Benefits include competitive compensation, private health insurance, and an entrepreneurial work environment.

Benefits

Competitive compensation

Private health insurance

Casual work environment

Summer and winter team events

Qualifications

• Desire to work in a sales/lead generation role.
• Demonstrated ability to work both individually and in a team.
• Outgoing personality to engage with professionals.

Responsibilities

• Understand client business questions and identify suitable experts.
• Recruit new experts to expand the network.
• Utilize various resources to identify experts for clients.

Skills

KPI and metrics-driven sales

Excellent time management

Outgoing personality

Intellectual curiosity

Excellent communication skills

Ability to work in fast-paced environments

Job description

Research Manager, Client Service (Healthcare)

London, England, United Kingdom

Overview

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success.

As a Research Manager on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

Interview Process

• Initial Candidate Screen
• Meet the Guidepoint Teams!
  • Hiring Manager Interview
• Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects
• Work with Project Managers and other team members across London and EMEA to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring

• Previous internship/volunteering/extracurriculars

Skills You Will Bring

• Desire to work in a sales/lead generation role that is KPI and metrics-driven
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of an international team

What We Offer

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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