Research Manager, Client Service

Guidepoint; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading research enablement platform in London is seeking a Client Service Associate to manage relationships with clients and connect them with expert resources. The ideal candidate will thrive in a KPI-driven sales environment and possess strong communication skills. Opportunities for competitive compensation and private health insurance are offered, alongside an entrepreneurial and casual work environment.

Benefits

Competitive compensation

Private health insurance

Casual work environment

Summer and winter team events

Qualifications

• Previous experience in internships or relevant extracurricular activities.
• Right to work in the UK.

Responsibilities

• Manage relationships and service delivery for a portfolio of clients.
• Research and connect clients with experts for discussions.
• Support research associates in expert recruitment.
• Master operational CRM systems and compliance requirements.

Skills

Sales/lead generation orientation

Excellent time management

Strong communication skills

Ability to work under pressure

Intellectual curiosity

Job description

Overview

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success.

Responsibilities

• Direct the day-to-day relationship and service delivery for a portfolio of clients in different industries
• Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients
• Direct the expert recruitment efforts of the Research Associates assigned to support your clients
• Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system
• Work closely with the Project Managers and other team members to optimize client use of Guidepoint’s service

Experience You Will Bring

• Previous internship/volunteering/extracurriculars
• The right to work in the UK

Skills You Will Bring

• Desire to work in a sales/lead generation role that is KPI and metrics-driven
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of over 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Equal Opportunity

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.