Research Manager

Collage Recruitment Ltd; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Collage Recruitment Ltd, on behalf of a specialist data and analytics business, is looking for a Research Manager to join their London-based team on a hybrid basis. You will lead end-to-end digital experience research for financial services clients, scoping projects, applying robust methodologies, and presenting insights to senior stakeholders.

You will own senior client relationships, coach junior researchers, and contribute to evolving the platform and its methodology.

Qualifications

• Proven experience managing complex research programmes in a client-facing environment
• Hands-on experience evaluating digital experiences or customer journeys - you know what good looks like
• Strong financial services or fintech knowledge; you can hold your own with a Head of Digital at a major bank
• A track record of owning senior client relationships and presenting with confidence
• Experience developing junior researchers and maintaining high standards for quality

Responsibilities

• Lead end-to-end digital experience research programmes across a portfolio of financial services clients.
• From scoping and methodology through analysis, insight and executive-level presentation.
• Own senior client relationships and coach and develop junior researchers.
• Contribute to the evolution of the platform and methodology and identify opportunities to grow accounts.
• Be visible, trusted and bring a clear point of view in client discussions.

Job description

Research Manager - Digital Experience | Financial Services | London (Hybrid)

We're partnering with a specialist data and analytics business that works with some of the UK and Europe's most prominent financial institutions. Their proprietary platform gives clients a definitive view of how their digital experiences compare, across products, journeys and competitors, and they turn that into strategic insight that shapes real investment decisions at the most senior levels.

They're looking for a Research Manager to join their London-based team.

The role

You'll lead end-to-end digital experience research programmes across a portfolio of financial services clients - from scoping and methodology through analysis, insight and executive-level presentation. You'll own senior client relationships, coach and develop junior researchers, and contribute to the evolution of the platform and methodology. You'll also play a role in identifying opportunities to grow accounts.

This isn't a back-office research role. You'll be visible, trusted and expected to have a point of view.

What they're looking for

• Proven experience managing complex research programmes in a client-facing environment
• Hands-on experience evaluating digital experiences or customer journeys - you know what good looks like
• Strong financial services or fintech knowledge; you can hold your own with a Head of Digital at a major bank
• A track record of owning senior client relationships and presenting with confidence
• Experience developing junior researchers and maintaining high standards for quality

What's on offer

A role where your research directly influences how major financial institutions invest in their digital products. Strong platform for career development. A collaborative, intellectually curious team. Competitive salary and hybrid working from London.