Research Lead

Hargreaves Lansdown; Bristol; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Hargreaves Lansdown is seeking a Research Lead to shape the company's digital strategy by leading UX research initiatives. This full-time role involves collaborating across teams to integrate client-centric insights into the product development lifecycle, driving innovation and facilitating a culture of research excellence.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options available

Enhanced parental leave

Pension scheme up to 11% employer contribution

Private medical insurance

Qualifications

• Significant UX research experience with a strong portfolio.
• Proven success in leading impactful research programs.
• Expertise in qualitative and quantitative research methods.

Responsibilities

• Define and lead the UX research strategy aligning with business objectives.
• Collaborate with leadership teams to influence decisions using data-driven insights.
• Mentor and coach a team in research best practices.

Skills

UX research

Qualitative methods

Quantitative methods

Communication

Facilitation

Job description

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This range is provided by Hargreaves Lansdown. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Recruitment Business Partner at Hargreaves Lansdown

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About the role

As Research Lead, you'll play a pivotal role in shaping the direction and evolution of our digital channels at Hargreaves Lansdown (HL). Operating at strategic level, you will establish and drive the Research strategy across the organisation, setting the standard and demonstrating value. Promoting a client-centric approach through advocacy and coaching to drive understanding at all of levels of the business.

This is a varied leadership role, responsible for overseeing all research initiatives end-to-end, embedding research thinking into the product development lifecycle, and collaborating cross-functionally with design, product, data science, engineering, and executive stakeholders. Accountable for aligning client needs with business needs, sharing knowledge and assuring quality to inform and influence the direction and future outcomes, founded on both qualitative and quantitative data and insights.

In this key role within the Design team, you will also lead the growth and direction of the Research function, developing capabilities and building and nurturing a high performing culture and team.

What you'll be doing

• Defining and leading the overarching UX research strategy, ensuring alignment with business objectives and long-term vision to deliver a best-in-class experience
• Championing a client-first mindset across the organisation, embedding user insights into strategic planning
• Collaborating with executive and cross-functional leadership teams to inform and influence high-level decisions using data-driven and human-centred insights
• Leading workshops and strategic planning sessions to align stakeholders around user needs and product opportunities
• Defining and leading complex mixed-method research projects, ensuring the right tools and skills are in place and unblocking barriers to progress
• Deriving insights from qualitative and quantitative sources to produce compelling, actionable insights
• Mentoring and coaching a team of UX researchers and cross-functional teams in research best practices and user-centred thinking, creating a culture of experimentation, empathy and accountability
• Actively growing the UX Research function through thought leadership, process improvement, identifying and procuring relevant training, tooling and methods
• Effectively communicating research findings to diverse audiences, tailoring storytelling and influence strategies to senior executives, designers, and product managers alike

About you

• Significant UX research experience with a strong portfolio of impactful research work across industries, products, or platforms
• Proven expertise in both qualitative (interviews, field studies, co-creation) and quantitative (surveys, A/B testing, behavioural analytics) methods
• Proven success in leading research programs that influence business strategy and product innovation
• Experience collaborating with and influencing C-suite or senior leadership
• Deep understanding of product development processes, design thinking, and agile methodologies
• Excellent communication, facilitation, and storytelling skills
• Experience mentoring and nurturing a team of researchers and contributing to team development

The interview process will include a skills-based interview, followed by a final stage interview including a psychometric assessment, presentation, and leadership-based questions.

This is a full time, permanent role covering 37.5 hours per week. Our office is based in Bristol, BS1 5HL - hybrid working is available, flexible and open for discussion.

Up to £100,000 basic salary, depending on experience.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

#HLI

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Finance, and Research

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