Research Executive (12 Month FTC)

Ocado Retail; Hatfield; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

Ocado Retail seeks a Research Executive on a fixed-term contract to enhance customer understanding through research. You'll manage projects autonomously, provide insights to senior stakeholders, and apply qualitative and quantitative methodologies. This role is ideal for someone with a strong background in customer insights and data analysis, offering ample opportunities for personal and professional growth.

Benefits

Private medical insurance

Discounted gym memberships

Mental health support

26 days holiday plus 8 flexible bank holidays

2 weeks work from anywhere

Qualifications

• In-depth knowledge of research methodologies required.
• Experience designing, sampling, and analyzing research is essential.
• Good knowledge of visualizations and outputs using relevant tools.

Responsibilities

• Manage and execute research projects from proposal to analysis.
• Present insights and recommendations to stakeholders clearly.
• Ensure effective research solutions addressing stakeholders’ questions.

Skills

Quantitative research methodologies

Qualitative research methodologies

Analytical thinking

Commercial awareness

Education

Experience in customer and consumer research

Tools

Google Slides

Google Sheets

Job description

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Research Executive

Fixed Term Contract (12 month FTC)

Hatfield (hybrid working – 3 days in the office)

40 hours

Associate

Research Executive

Contract type: Fixed Term Contract (12 month FTC)

Location: Hatfield (hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application closing date: Tuesday 3rd June 2025

About The Team And The Role

The research team responds to a hunger in the business to understand our customers better, so we can succeed in our purpose to deliver more of what matters to them. We help develop the research programme in collaboration with senior leadership, implement the required projects and ensure the dissemination of insight and recommendations.

This is an ideal role for someone with a grounding in customer and consumer research and insights gained within an in-house insights team or a consumer research agency. As a Research Executive, you will play a key part in influencing senior stakeholders across the business. We are therefore looking for someone who can analyse research and data output and turn this into actionable insights and recommendations.

As a Research Executive, you will be responsible for setting up, managing and executing some of the projects the team owns. You will be one of the advocates of the customer voice in the wider business. You will work with every part of the organisation, in addition to closely working with the Insight and Marketing teams. You will have autonomy to own and run projects.

Examples of recent projects include:

• Feedback on a new value proposition: we carried out 2 waves of quantitative research among our customers and commissioned an external qualitative survey to explore attitudes to a new value proposition. We worked closely with the stakeholder leading the project and played a key role in influencing the proposition name and structure
• Customer survey investigating ways we could encourage customers to buy more of their pet needs from Ocado: we carried out a survey among Ocado customers who are pet owners to understand where they currently buy pet products and why, to unlock the barriers to buying pet products on Ocado
• Creative campaign evaluation: working with Brand Marketing on a project to understand consumer reactions to a planned creative campaign and propose changes based on their feedback
  
  

What You’ll Do

• Ensure that the most effective qualitative and quantitative research solutions are applied to answer stakeholders’ questions
• Take ownership of projects from proposal writing and research design through to analysis, reporting and knowledge sharing
• Present insights and research recommendations to stakeholders in an engaging, straightforward and concise manner
• Manage timelines, and flag areas for improved efficiencies within the research programme
• Become an expert in the self-service tools available within the Research team
  
  

Who You Are

• In-depth knowledge of quantitative and qualitative research methodologies
• First hand experience designing, sampling and analysing research
• Numerate and analytical thinking
• Commercial awareness and problem solving ability
• Good knowledge of Google Slides and Sheets (or PowerPoint and Excel) and experience creating engaging visualisations and outputs
• Ideally, experience with customer satisfaction and brand tracking surveys!
  
  

What’s In It For You

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Business Development and Sales

• Industries

  Retail

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