Research Care Coordinator

The Methodist Church in Britain; City Of London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Research training

Professional development

Job summary

The Methodist Church in Britain is seeking a capable administrator to support NIHR research coordination and care coordination within a primary care setting. The role involves study setup, participant recruitment, data handling and helping patients navigate care pathways.

You will work largely in an office, Monday to Friday, with travel across Barnet to GP practices and partner services. Healthcare/research experience is helpful but not essential.

Qualifications

• GCSE-level English and Maths or equivalent.
• Willingness to undertake research training including GCP.

Responsibilities

• Set up and deliver NIHR research studies, including study administration and participant engagement and recruitment.
• Identify and engage potentially eligible participants in line with study protocols.
• Collect data, maintain records and liaise with researchers and partner organisations.
• Promote research across primary care and act as the key contact for research enquiries.
• Support patients to navigate agreed care pathways, manage appointments and follow-ups.
• Coordinate communication between services and escalate delays.
• Escalate clinical or safeguarding concerns to the appropriate clinician.
• Support the Patient Participation Group and engagement activities.
• Produce patient information and digital communications.
• Capture patient experience to inform service development.
• Contribute to audit, quality improvement and service evaluation.
• Organise and attend meetings, recording decisions and actions.

Skills

Communication skills

Organisational skills

IT skills

Independent working

Information governance

Education

GCSE English & Maths

GCP training willingness

Job description

This post combines NIHR research coordination across Barnet and North Thames with care coordination inside St Andrews Medical Practice, sitting within its primary care administration team. The work covers study set-up, participant recruitment and record keeping, alongside helping patients navigate care pathways and escalating concerns. It is largely office-based, Monday to Friday, with travel across Barnet to GP practices and partner services. Clinical research experience is desirable but not essential, and non-clinical candidates are welcomed.

What the job involves

• Set up and deliver NIHR research studies, including study administration and participant engagement and recruitment
• Identify and engage potentially eligible participants in line with study protocols and research governance
• Collect data, maintain study records and documentation, and liaise with researchers and partner organisations
• Promote research across primary care and community settings and act as the key contact for research enquiries
• Support patients to navigate agreed care and service pathways, manage appointments and follow-up actions
• Coordinate communication between services, progress referrals and correspondence, and troubleshoot or elevate delays
• Escalate clinical, safeguarding or other concerns to the appropriate clinician, manager or service
• Support the Patient Participation Group, patient meetings, educational sessions and engagement activities
• Produce patient information, leaflets, posters and digital communications
• Capture patient experience and feedback to inform service development and the patient journey
• Contribute to audit, quality improvement and service evaluation, including data collection and audit returns
• Organise and attend meetings, record decisions and actions, and support projects from initiation to delivery

Qualifications

• GCSE-level education in English and Mathematics, or equivalent experience
• Willingness to undertake research training, including Good Clinical Practice (GCP)

Experience

• Experience in an administrative, healthcare, research or customer-facing environment
• Managing multiple tasks and competing priorities

Skills & knowledge

• Strong communication, organisational and IT skills
• Working independently and managing competing priorities
• Maintaining confidentiality and information governance standards

Nice to have

• Experience in NHS primary care or a research environment
• Experience supporting research studies, recruitment, data collection or project administration
• Experience of care coordination or patient engagement
• Experience working with patients, clinicians, GP practices, academic teams or community partners
• Experience contributing to audit, service improvement or project delivery
• Relevant qualification or training in healthcare, clinical research, life sciences, administration, project coordination or public health
• Professional healthcare qualification, such as nursing, though not essential
• Previous research-related training, including GCP

What's offered

• Research-specific training and GCP where required
• Support to identify learning and development needs and take part in training, education and professional development