Research and Insight consultant

Legal and General; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial services group in Cardiff is seeking a Research and Insight professional to join their team. This role involves conducting primary and secondary research to influence strategic decisions and improve customers' financial wellbeing. The ideal candidate will have experience in market research, strong storytelling abilities, and a proactive attitude. The position offers flexible working options and a range of benefits, aiming to boost the financial futures of their members.

Benefits

Performance-related bonus plan

Healthcare Plan

At least 25 days holiday

Electric car scheme

Discounts on products

Qualifications

• Proven experience in market and customer research.
• Expertise in qualitative and quantitative research methodologies.
• Ability to translate insights for diverse audiences.

Responsibilities

• Commissioning and delivering primary research.
• Gathering and analyzing customer and market intelligence.
• Translating insights into compelling stories.

Skills

Market and customer research

Storytelling

Qualitative research

Quantitative research

Project management

Consulting

Job description

Permanent or Fixed Term Contract: Permanent

L&G Business Unit: Legal & General Retail

L&G sub Business Unit: WORKPLACE

Primary Location: Cardiff, Four Central Square

Job Family: Marketing

Compensation: GBP 0 - GBP 0 - yearly

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Job Description

Are you keen to learn about the complex world of pensions and retirement income? Join our dynamic Research and Insight team, where you'll work alongside real-time data and behavioural specialists to help shape the future of pensions, retirement, and financial wellbeing.

This is not your typical pensions role - the category is evolving fast, and we’re looking for someone who’s excited to be part of that transformation. Your work will have real purpose: helping address pensions inadequacy and boosting the financial wellbeing of our members, ensuring they have the knowledge and tools to plan ahead, and ultimately so they can retire better and with confidence.

What you'll be doing:

• Commissioning and delivering primary research across a variety of topics including UX, CX, brand, and proposition development
• Leveraging secondary market intelligence and collaborating with analytics and insight colleagues
• Gathering and analysing customer, market and competitor intelligence to identify trends and opportunities
• Championing the customer voice and guiding stakeholders with insight-driven recommendations
• Managing research budgets efficiently to maximise value and impact
• Translating insights into compelling stories that influence strategic decisions
• Embedding segmentation into research to enhance relevance and depth of findings
• Supporting Consumer Duty and ensuring good customer outcomes through compliant research practices

Qualifications

Who we're looking for:

• Proven experience in market and customer research, with strong storytelling skills
• Expertise in both qualitative and quantitative research methodologies
• Ability to translate insights for diverse audiences and stakeholder needs
• Financial services experience, especially in pensions, investments or retirement sectors
• Strong project management skills and experience commissioning research
• Confidence in presenting and consulting, with a proactive and collaborative approach
• Ability to balance strategic and tactical thinking with commercial and customer needs
• Experience managing research budgets and delivering cost-effective outcomes
• Passionate about customers and getting to the heart of what motivates them
• Occasional travel to Cardiff

Our benefits:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Ready to help shape the future of retirement?

Apply now and be part of a team that’s making pensions exciting - and purposeful.

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.