Research and Development Support Officer

NHS; Llantrisant; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading health board is seeking a dedicated individual for a fixed-term 12-month position to support the Research and Development team. This role requires excellent organisational and communication skills to ensure high-quality service delivery and compliance with research governance, primarily across the Cwm Taf Morgannwg University Health Board.

Qualifications

• HNC or equivalent, and 5 GCSEs or above.
• Prioritisation of work and delivery to deadlines essential.
• Experience in data collection and database management.

Responsibilities

• Support R&D team in delivering efficient services.
• Maintain Local Process Management System and databases.
• Process research passport applications and collect project updates.

Skills

Excellent interpersonal skills

Excellent organisational skills

Excellent written and communication skills

Ability to manage time effectively

Analytical and numeracy skills

Education

HNC or equivalent

Good standard of education (5 GCSEs or above)

Word processing/audio typing (RSA Level III or equivalent qualification)

Tools

Microsoft Office

Job description

Job summary

THIS POST IS FIXED TERM FOR 12 MONTHS DUE TO MATERNITY COVER

The post holder will support the R&D) team in delivering an efficient, high-quality service across Cwm Taf Morgannwg University Health Board, while meeting the internal and external requirements of the procedures, frameworks and legislation governing the research process and Health and Care Research Wales key performance indicators and metrics.

The post holder will be responsible for maintaining the Local Process Management System and associated databases, ensuring the timely upload of project information to include study recruitment figures and monitoring recruitment to time and target. The post holder will support the R&D team with the processing of research passport applications to ensure that the appropriate checks are undertaken and the relevant letters of access or honorary contracts are issued. The post holder will also be expected to request and collect project updates throughout the duration of the study and detail findings on the research and development web page.

The post holder will be expected to have excellent organisational and time management skills to support the delivery of an efficient and high-quality service across Cwm Taf Morgannwg University Health Board. Excellent communication skills are also required as the post holder will liaise with a number of internal and external stakeholders.

Main duties of the job

The post holder will support the Research and Development Team in delivering an efficient, high-quality service to researchers across Cwm Taf Morgannwg University Health Board, while meeting the internal and external requirements of the procedures, frameworks and legislation governing the research process and the Division for Social Care and Health Research (DSCHR) key performance indicators and metrics.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Details Date posted

01 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,928 to £29,551 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

110-AC171-0725

Job locations

Royal Glamorgan Hospital

Ynysmaerdy, Llantrisant

CF72 8XR

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Education/Qualifications /Training Essential

• HNC or equivalent demonstrable level of skills, knowledge and experience
• Good standard of education (5 GCSEs or above)
• Word processing/audio typing (RSA Level III or equivalent qualification)

Desirable

• IT Qualification
• Familiarity with medical terminology
• Familiarity with NHS Clinical systems and information processes

Experience Essential

• Team working
• Data collection & database management
• Prioritisation of work and delivery to challenging deadlines
• Effective and efficient electronic diary management
• Handling various telephone enquiries
• Managing and developing office systems
• Handling highly confidential and sensitive information

Skills Essential

• Excellent interpersonal skills, with experience of building and maintaining professional relationships
• Excellent organisational/ administrative skills
• Excellent written and communication skills with experience of dealing with sensitive and complex situations in an appropriate manner
• Ability to assimilate verbal information and translate into accurate written notes
• Ability to prioritise and manage time effectively and deliver results on time, meeting strict deadlines, and work under pressure
• Ability to make full use of IT to facilitate e-working, proficiency in the use of Microsoft Office software including Outlook, Word, Excel and PowerPoint; ECDL level 1
• RSA III or equivalent demonstrable experience of typing
• Analytical and numeracy skills
• Flexible approach to working

Desirable

• Report writing
• Welsh language speaking/listening skills at Level 3 or above

Knowledge Essential

• Understanding of confidentiality issues
• Knowledge of contractual requirements pertaining to research and development both commercial and non-commercial
• Knowledge of research management and governance issues within secondary care

Desirable

• A working knowledge of the conduct and management of research in primary and secondary care

Personal Attributes Essential

• Diplomatic
• Demonstrates enthusiasm
• Ability to work on own initiative and in a Team
• Reliable and committed to healthcare quality improvement
• Ability to work under pressure and to meet deadlines
• Discreet - able to maintain strict confidentiality
• Conscientious and motivated to produce high quality of work, able to deliver results, take ownership of work, and prioritise work

Circumstances e.g. Mobility/Availability-special attendance requirements Essential

• Able to travel in a timely manner to work in different locations as required.

Physical Requirements and attributes Essential

• Requires advanced keyboard skills with a high degree of accuracy including Microsoft Office, Excel and Microsoft Project
• Light physical effort
• Able to concentrate for long periods

Any other special requirements not covered by 1-7 above Essential

• Adaptable and flexible
• Willingness to undergo development

Person Specification Education/Qualifications /Training Essential

• HNC or equivalent demonstrable level of skills, knowledge and experience
• Good standard of education (5 GCSEs or above)
• Word processing/audio typing (RSA Level III or equivalent qualification)

Desirable

• IT Qualification
• Familiarity with medical terminology
• Familiarity with NHS Clinical systems and information processes

Experience Essential

• Team working
• Data collection & database management
• Prioritisation of work and delivery to challenging deadlines
• Effective and efficient electronic diary management
• Handling various telephone enquiries
• Managing and developing office systems
• Handling highly confidential and sensitive information

Skills Essential

• Excellent interpersonal skills, with experience of building and maintaining professional relationships
• Excellent organisational/ administrative skills
• Excellent written and communication skills with experience of dealing with sensitive and complex situations in an appropriate manner
• Ability to assimilate verbal information and translate into accurate written notes
• Ability to prioritise and manage time effectively and deliver results on time, meeting strict deadlines, and work under pressure
• Ability to make full use of IT to facilitate e-working, proficiency in the use of Microsoft Office software including Outlook, Word, Excel and PowerPoint; ECDL level 1
• RSA III or equivalent demonstrable experience of typing
• Analytical and numeracy skills
• Flexible approach to working

Desirable

• Report writing
• Welsh language speaking/listening skills at Level 3 or above

Knowledge Essential

• Understanding of confidentiality issues
• Knowledge of contractual requirements pertaining to research and development both commercial and non-commercial
• Knowledge of research management and governance issues within secondary care

Desirable

• A working knowledge of the conduct and management of research in primary and secondary care

Personal Attributes Essential

• Diplomatic
• Demonstrates enthusiasm
• Ability to work on own initiative and in a Team
• Reliable and committed to healthcare quality improvement
• Ability to work under pressure and to meet deadlines
• Discreet - able to maintain strict confidentiality
• Conscientious and motivated to produce high quality of work, able to deliver results, take ownership of work, and prioritise work

Circumstances e.g. Mobility/Availability-special attendance requirements Essential

• Able to travel in a timely manner to work in different locations as required.

Physical Requirements and attributes Essential

• Requires advanced keyboard skills with a high degree of accuracy including Microsoft Office, Excel and Microsoft Project
• Light physical effort
• Able to concentrate for long periods

Any other special requirements not covered by 1-7 above Essential

• Adaptable and flexible
• Willingness to undergo development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Cwm Taf Morgannwg University Health Board

Address

Royal Glamorgan Hospital

Ynysmaerdy, Llantrisant

CF72 8XR

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details Employer name

Cwm Taf Morgannwg University Health Board

Address

Royal Glamorgan Hospital

Ynysmaerdy, Llantrisant

CF72 8XR

Employer's website

https://joinctm.wales/ (Opens in a new tab)