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Join Better Cotton as a Salesforce Consultancy provider to support our IT & Data function in enhancing the CRM workstream. This role is pivotal in ensuring effective management of donor relations and program implementation through Salesforce. With an initial contract of 6 months extending up to 2 years, you'll contribute to a project that drives digital transformation and sustainability in cotton farming worldwide.
Join to apply for the Request For Proposals: Salesforce Consultancy role at Better Cotton
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Join to apply for the Request For Proposals: Salesforce Consultancy role at Better Cotton
Request for Proposals: Salesforce Consultancy
Applications Deadline: 13th July 2025
Location: Remote, must be able to operate in GMT and IST time zones.
Start Date: 15th August 2025
End Date: 6 months with potential to extend to 2 years
Description
Better Cotton is the world’s largest cotton sustainability programme. Our mission: to help cotton communities survive and thrive, while protecting and restoring the environment. In difficult times, we are meeting the challenge head on. Through our network of field-level partners we have provided training on more sustainable farming practices to more than 2.9 million cotton farmers in 26 countries. More than a fifth of the world’s cotton is now grown under the Better Cotton Standard and our membership network includes more than 2,400 members.
We are seeking proposals from skilled organisations interested in supporting the work of our IT & Data function, specifically the IT Services Team (IST)’s Customer Relationship Management (CRM) workstream.
IST are responsible for maintaining and enhancing our technological infrastructure. This includes overseeing the development and management of software applications, ensuring data integrity, and providing technical support to all staff members. The team plays a pivotal role in driving digital transformation within the organisation.
We use Salesforce to support our CRM workstream. The platform is integral to our mission, aiding in the efficient management of donor relations, program implementation, and stakeholder engagement.
Our organisation is operating primarily on Sales and Experience clouds with plans to enable Service Cloud later this year. We are also considering developments to improve fundraising capabilities (major donors), training delivery, event management and marketing.
Other tools in our stack linked to the CRM Workstream include;
Scope of Work
Our intention is to identify a long term service provider with a likely initial contract of 6 months and based on performance could be extended to an additional 2 years.
As we continue to grow our network it is pivotal that the CRM workstream is prepared to scale. The expected output from this consultancy will be:
1. Managed Services: The consultant will act as a soundboard for strategic decisions and serve as Level 3 support for complex issues. Responsibilities will include:
a. Providing expert advice on the strategic use of Salesforce clouds and features within Better Cotton.
b. Assisting with troubleshooting and resolution of issues that cannot be addressed by inhouse support.
2. Development Services: The consultant will act as both the project manager and developer for mutually agreed-upon projects. Responsibilities will include:
a. Collaborating with Better Cotton’s IT Services Team to define project requirements and deliverables.
b. Developing custom Salesforce solutions to meet specific organisational needs.
c. Conducting rigorous testing and quality assurance to ensure the reliability and effectiveness of new developments.
d. Thoroughly documenting all new development and improvements.
In addition to skills, competencies and expertise, we will consider value for money and demonstrable commitment to the sustainability field to evaluate applications.
We thank all applicants for their interest; however only shortlisted applicants will be contacted.
Better Cotton is committed to good practice and transparency in the management of natural, human and financial resources. All applications will be reviewed under the principles and subject to Better Cotton’s policies on equal opportunity, non-discrimination, anti-bribery & corruption and conflict of interest.
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