Representative - PBX Operator

Bally's Corporation; Dover; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated PBX Operator to provide exceptional customer service in a dynamic environment. This role involves operating a multi-line switchboard, answering calls, and processing room service orders. With a focus on maintaining professionalism and integrity, you'll be the first point of contact for patrons. The company offers a competitive salary, comprehensive health coverage, and various perks, making it an exciting opportunity for those looking to grow in the hospitality sector. Join a team that values your contributions and supports your career development.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K)/ Company Match

Access Perks and Childcare discounts

Qualifications

• High School diploma or equivalent required.
• Ability to communicate clearly and effectively.

Responsibilities

• Operate a multi-line switchboard and computer-based softphone.
• Answer and transfer calls for multiple properties.
• Process Room Service orders through POS.

Skills

Customer Service

Communication Skills

Multi-line Switchboard Operation

POS System Operation

Education

High School Diploma

Job description

Description

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role: Representative - PBX Operator

Promote and maintain the utmost integrity and the highest caliber customer service to all patrons/employees. Hours vary based on business needs.

Responsibilities:

• Operate a multi-line switchboard as well as a computer-based softphone.


• Answering and Transferring of calls for multiple Bally Corporation properties.


• Ability to process Room Services orders through POS.


• Answering the phones and placing callers on hold in a professional and friendly manner.


• Distributing information to callers when necessary (i.e. harness, restaurants, slots and concert information).

Qualifications:

• High School diploma education or equivalent required.


• Ability to work the overnight shift.


• Ability to sit for extended period of time, 8 hours.


• Neat and professional appearance required.


• Ability to communicate clearly and effectively.

What's in it for you:

• Competitive Salary with annual performance reviews


• Comprehensive health coverage plan that includes medical, dental, and vision


• 401(K)/ Company Match


• Access Perks and Childcare discounts

Target Salary Range: $15.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!

Qualifications

Education

High School (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.