Repairs Team Support Officer

Orbit Group; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing organization in Stratford-upon-Avon is seeking a proactive support professional for their Property Repairs and Place Maintenance team. The role involves providing secretarial support, managing communications, and facilitating meetings. The ideal candidate will have experience in confidential environments, strong organizational skills, and proficiency in MS Office. This position offers opportunities for professional growth and a rewarding work experience.

Benefits

Flexible working opportunities

Professional development programs

Wellbeing programmes

Qualifications

• Experience in a confidential environment handling sensitive issues.
• Proven ability to provide secretarial support effectively.
• Experience producing agendas and minutes for meetings.

Responsibilities

• Provide proactive support to Property Repairs and Place Maintenance.
• Handle correspondence and prioritise director's attention matters.
• Facilitate meetings, preparing agendas and minutes.

Skills

Confidential environment experience

Secretarial support experience

Meeting servicing experience

Excellent English communication

Organizational skills

High computer literacy

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Teams

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The purpose of this role is to provide a pro-active and effective support to the Property Repairs and Place Maintenance Directorate. Supporting the management team to enable them to develop and deliver an improved service delivery and the business strategy.

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

• Responsible for a full range of secretarial duties including dealing with correspondence, emails and enquiries on behalf of the Directorate wherever possible, and those requiring the Director's attention are acknowledged, prioritised and referred to the Director or Head of Service for action
• Referring queries and urgent matters to the appropriate repairs managers and providing updates to the business and SMT meetings
• Responsible for the administration and facilitation of meetings including preparing agendas, taking minutes, and instigating the appropriate follow up actions
• Undertake ad hoc project work as scoped by the Director or Head of Property Repairs, taking responsibility for the delivery of the projects
• Assist in responding to high level complaints through gathering information and drafting responses to be signed off by the Directorate SMT
• Manage local HR admin processes and chases for compliance for the Directorate and their staff e.g. H&S compliance, training, holiday requests, expenses, starters and leavers and induction processes

What you'll bring

Essential skills

• Experience and proven track record of working within confidential environments and dealing with corporately sensitive issues in a calm and highly professional manner
• Experience of providing secretarial support
• Experience of servicing meetings, boards and committees, i.e. production of agendas, minutes, actions sheets etc.
• Excellent command of oral and written English and the ability to produce and present clear, concise and grammatically correct reports and minutes
• Ability to organise, prioritise and plan ahead and to manage own workload with a minimum of supervision
• High level of computer literacy and ability to use MS Word, Excel, PowerPoint, Outlook and MS Teams

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.