Repairs Team Planner (6 months fixed term contract)

ZipRecruiter; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing association based in south Lewisham seeks a Repairs Team Planner. This role involves planning operative workloads and managing repairs efficiently. The ideal candidate will have repairs planning experience, excellent problem-solving skills, and the ability to build strong relationships. Flexible working options available.

Benefits

Generous benefits package

Wellbeing programme

Learning and development opportunities

Employee involvement culture

Qualifications

• Experience in a Housing Association or local authority is advantageous.
• Good at problem-solving and resourceful.
• Ability to manage multiple repair appointments efficiently.

Responsibilities

• Plan the daily workload of operatives using IT systems.
• Manage repair appointments in their entirety.
• Build strong relationships with operatives and repairs managers.

Skills

Problem-solving

Resourcefulness

Repairs Planning experience

Tools

Dynamic Resource Scheduler (DRS)

Job description

Job Description

We are looking for a Repairs Team Planner to join our team; someone who can provide a high-quality service to customers and colleagues alike, and who will remain calm and professional under pressure.

You should be good at problem-solving and resourceful. Repairs Planning experience in a Housing Association or local authority is advantageous.

You will plan the daily workload of operatives using IT systems and Dynamic Resource Scheduler (DRS) software.

You will be managing repair appointments in their entirety, changing operatives' workloads, making decisions on how and when repairs are completed, and ensuring our and operatives are kept informed of their repair from start to finish.

You will build strong working relationships with our operatives, repairs managers and technical leads, support work streams and become familiar with all the requirements of running an efficient, professional repair service.

Applications close at midnight on Sunday 12 October with interviews scheduled to take place on Friday 17 October.

At Phoenix, our values are Community, Customer, Consideration, and Collaboration. We’re looking for someone who will bring these to life every day, helping us deliver excellent homes and services for our .

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. We’re led by our , with a tenant as our Chair and with as the largest group on our Board. Some housing associations talk about involvement. We live and breathe it every day.

We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.

We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.

Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to involvement, customer service, sustainability and ensuring that all can enjoy good quality, safe and affordable homes.

Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.

If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their , , , /belief, or .