Repairs Team Planner (6 months fixed term contract)

Phoenix Community Housing; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-oriented housing organization is seeking a Repairs Team Planner in Camden Town, England. The ideal candidate will manage operatives' daily workloads, ensure efficient communication with residents, and foster relationships with the team. Experience in repairs planning is a plus. Join us in delivering top-notch service and enhancing our community spirit.

Qualifications

• Experience in Repairs Planning within a Housing Association or local authority is advantageous.

Responsibilities

• Plan the daily workload of operatives using IT systems.
• Manage and change operatives' workloads for repair appointments.
• Ensure residents are kept informed of their repair status.
• Build strong working relationships with operatives and repairs managers.

Skills

Problem-solving

Resourcefulness

Repairs Planning

Tools

Dynamic Resource Scheduler (DRS)

Job description

Overview

We are looking for a Repairs Team Planner to join our team; someone who can provide a high-quality service to customers and colleagues alike, and who will remain calm and professional under pressure. You should be good at problem-solving and resourceful. Repairs Planning experience in a Housing Association or local authority is advantageous.

Responsibilities

• Plan the daily workload of operatives using IT systems and Dynamic Resource Scheduler (DRS) software.
• Manage repair appointments in their entirety, changing operatives' workloads, and making decisions on how and when repairs are completed.
• Ensure our residents and operatives are kept informed of their repair from start to finish.
• Build strong working relationships with our operatives, repairs managers and technical leads, support work streams and become familiar with all the requirements of running an efficient, professional repair service.

Values

At Phoenix, our values are Community, Customer, Consideration, and Collaboration. We\'re looking for someone who will bring these to life every day, helping us deliver excellent homes and services for our residents.

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. We\'re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it\'s helped us achieve a wide range of accolades and awards.

We\'re based in south Lewisham, London, and are proud to be building new homes in our area. We\'ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.

Our new Corporate Plan will help us deliver on our vision of \'together building a better future for our Phoenix Community\', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.