Repairs & Servicing Coordinator

Daniel Owen Ltd; London; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading company is seeking a Repairs & Servicing Coordinator to provide high-quality service in Chingford. This office-based role involves managing client enquiries, efficiently allocating workloads to engineers, and maintaining professional relationships. The candidate should have strong administrative experience and excellent organizational skills, with a focus on customer satisfaction and a proactive approach to problem-solving.

Qualifications

• Proven track record in property administration beneficial.
• Minimum 1-2 years' administrative experience required.
• Good IT knowledge needed: Word, Excel, Powerpoint.

Responsibilities

• Handle telephone and email enquiries professionally.
• Allocate workload to engineers on system.
• Liaise with tenants and clients ensuring quality service.

Skills

Organisational skills

Communication

Team working skills

Problem solving

IT skills

Job description

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Repairs & Servicing Coordinator
Based in Chingford
Permanent
Office based
0800-1700
£27-30K per annum

Duties will include but not limited to:

• Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner
• To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
• Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.
• Daily allocation of workload to engineers on our System
• To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
• Review and monitor progress of works and book in further works.
• Providing quotes, updating, and closing jobs and making sure jobs are financially complete.
• Invoicing jobs to correct Clients.
• Distribution of gas and electrical certification to clients as required.
• To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
• Daily call round to confirm appointments to prevent high no access rate.
• To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
• Ensure adequate and clear job notes and instructions are provided.
• To Update clients and customers via emails and portals such as Fix Flo and CRM
• Effective dairy management and utilisation
• Prioritise allocation of emergency and vulnerable tenant jobs
• To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
• Reaching KPIs and SLAs in line with business contracts
• To build and maintain professional working relationships with those inside and outside of the business.
• Other duties as required to meet the needs of the company.

The right candidate ideally will possess the following:

• Proven track record in property administration would be beneficial
• Candidates should have a minimum of one-two years' administrative experience
• Good IT knowledge - able to use Word, Excel and Powerpoint.
• Ability to stay calm under pressure.
• Excellent organisational skills.
• Ability to prioritise and be flexible.
• Good communication and team working skills.
• Enthusiastic and confident nature.
• Ability to work on own initiative.
• A team player able to build good working relationships with colleagues.
• Able to solve problems quickly and effectively.

The hours will be: Monday to Friday 8am - 5pm