Repairs Scheduler

Eden Brown; Liverpool City Region; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association in Liverpool seeks an experienced Repairs Scheduler to manage customer interactions and oversee repair scheduling. The role requires a minimum of 40 hours per week on-site, with responsibilities including appointment management, liaison with operatives, and maintaining scheduling systems. Candidates must have a background in repairs scheduling or administration. Equal opportunity employer committed to workplace equality.

Qualifications

• Must have previous experience in repairs scheduling or administration.
• Strong communication skills for liaising with customers and operatives.
• Ability to handle complaints and resolve issues effectively.

Responsibilities

• Act as the first point of contact for escalated repair works.
• Book appointments in line with KPIs.
• Assist in the allocation of work to operatives.
• Maintain data in Orchard and Propeller systems.

Skills

Repairs Scheduling experience

Customer service support

Conflict resolution

Tools

Orchard Housing System

Propeller System

Job description

Overview

Eden Brown are seeking a highly efficient and experienced Repairs Scheduler working for a well known and leading Housing Association in Liverpool. The role is Monday to Friday, 40 hours per week.There is no option to work from home with this role.

Responsibilities

• Be the first point of contact for customers and operatives for complex or escalated repair works.
• Book appointments for works to be completed in line with current KPIs.
• Provide support to customer service advisors and advise on repairs work.
• Deputise in the absence of the Assistant Head of Operations and take a lead role in the team, assuming ownership and responsibility.
• Deal with informal complaints and, as far as possible, resolve issues at first point of contact.
• Assist the Assistant Head of Operations with the allocation of work to a team of Operatives, providing day to day, void and planned works.
• Maintain a comprehensive knowledge of and work to a high standard on Orchard Housing and Propeller Systems, ensuring all relevant information is captured and input into the system.
• Liaise with operatives on a daily basis and deal with absence or queries on available and unavailable appointment slots; log information into Propeller and Orchard systems. Liaise effectively with customers and operatives to get appointments re-arranged where required.
• Interested candidates MUST have Repairs Scheduling or Repairs Administrator experience.

Qualifications

• Experience in repairs scheduling or repairs administration is required.

About

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.