Repairs Scheduler

The Oyster Partnership; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing association in South West London is seeking a Repairs Scheduler for a 3-month temp-to-perm opportunity. You will manage repair requests and ensure efficient scheduling while providing excellent customer service. The ideal candidate has experience in a busy, customer-focused environment and is confident using IT systems. If you are ready to make a real difference in housing repairs, apply now.

Qualifications

• Experience in customer service and planning/scheduling, ideally in a repairs or housing setting.
• Ability to investigate, evaluate, and resolve issues quickly.
• Confident with IT systems.

Responsibilities

• Handle customer queries via multiple channels.
• Triage repair requests and allocate to appropriate teams.
• Manage appointment bookings and workloads.

Skills

Customer service

Planning/Scheduling

Problem-solving

Communication

Organizational skills

Tools

Word

Excel

Databases

Email

Job description

Overview

Repairs Scheduler Housing Association South West London
£Competitive 3-Month Temp to Perm Interviews: 28/07 Start: 04/08

We re recruiting a Repairs Scheduler for a Housing Association in South West London. This is a 3-month temp-to-perm opportunity, perfect for someone with housing or repairs experience who thrives in a busy, customer-focused environment.

You ll be the link between operatives and residents, ensuring repairs are triaged, scheduled, and completed efficiently, while providing excellent service across multiple channels.

Responsibilities

• Handle customer queries via phone, email, webchat, social media, and face-to-face

• Triage repair requests and allocate to the appropriate team/contractor

• Manage and monitor appointment bookings and workloads

• Ensure operatives have clear, efficient schedules and the tools to deliver

• Reallocate rejected or incomplete tasks promptly

• Collaborate with internal teams to resolve issues and improve processes

• Accurately log job data, completion notes, and performance metrics

What We re Looking For

• Experience delivering first-class customer service and planning/ schedulling experience, ideally in a repairs or housing setting

• Ability to investigate, evaluate, and resolve issues quickly

• Confident with IT systems: Word, Excel, databases, and email

• Strong communication, organisational, and problem-solving skills

The Ideal Candidate Will Also

• Communicate authentically and adaptably with a diverse range of people

• Take initiative to improve services while remaining cost-effective

• Stay organised, resilient, and solutions-focused under pressure

• Embrace inclusion, curiosity, honesty, and continuous improvement

• Create a supportive, equal, and empowering environment for others

Contract Details

• 3-month temp-to-perm

• Interview Date: 06/05/2025

• Start Date: 12/05/2025

• Location: South West London

• Pay: Competitive hourly rate

Immediate availability preferred.

If you're ready to make a real difference in housing repairs and customer service, apply now.