Repairs Resolution Officer - Complaints (Hybrid)

Essential Employment; Greater London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Repairs Resolution Officer to handle complaints and enquiries effectively. This is a full-time, temporary position requiring a hybrid work model, with 3-4 days in the office. Ideal candidates will have experience in responding to complaints and will need to communicate proficiently with Councillors and MPs. The pay rate is £19.94 per hour.

Qualifications

• Experience responding to Stage 1 complaints and members enquiries.
• Ability to draft proficient responses in a timely manner.
• Strong communication skills.

Responsibilities

• Respond to Members Enquiries and complex complaints.
• Investigate issues and draft responses to Councillors, MPs, and residents.
• Work a minimum of 3-4 days per week in the office.

Skills

Investigating complaints

Drafting responses

Customer service

Job description

Overview

Repairs Resolution Officer - Complaints (Hybrid) needed in Southwark, £19.94ph PAYE - Reference: RQ1608152

• Officers to respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Councillors, MPs and residents in a timely manner.
• You will ideally have experience responding to Stage 1 complaints and members enquiries.

The role will be a hybrid, with a minimum of 3-4 days per week in the office.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail], quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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