Repairs Planner

Cardo; Winchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A social housing property maintenance company is looking for a Repairs Planner to efficiently schedule and manage repair works. You will coordinate with operatives and residents to ensure high service standards. Ideal candidates have planning experience in housing or construction, strong organisational skills, and excellent communication abilities. This role offers an opportunity to join a growing company that values diversity and inclusion.

Qualifications

• Experience in a planning or coordination role, ideally in housing, construction, or maintenance.
• Strong administrative and organisational skills.
• Proficient in the use of IT systems and scheduling software.
• Excellent communication and customer service skills.
• Ability to manage a high workload and changing priorities.

Responsibilities

• Plan and allocate works orders and appointments for maintenance operatives.
• Manage and optimise daily schedules using job management systems.
• Monitor progress of ongoing jobs and ensure compliance with SLAs.
• Communicate with residents to arrange and confirm appointments.
• Identify and respond to emergency repair needs promptly.

Skills

Planning and scheduling

Administrative skills

IT system proficiency

Communication

Customer service

Workload management

Tools

Microsoft Office

Job management software

Job description

Who We Are:

Cardo Group is a social housing property maintenance company.

Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry.

We are currently looking for a Repairs Planner to join our team in Winchester.

The Planner is responsible for scheduling, coordinating, and monitoring maintenance and repair works across social housing properties. The role ensures that operatives and contractors are efficiently deployed, appointments are met, and customers receive a high standard of service.

This position plays a critical role in maintaining property standards and supporting the wider housing and repairs teams.

Accountabilities/Responsibilities:

• Plan and allocate works orders and appointments for maintenance and repair operatives.
• Manage and optimise daily schedules using job management systems.
• Monitor progress of ongoing jobs, ensuring timely completion and compliance with service level agreements (SLAs).
• Communicate effectively with residents to arrange and confirm appointments.
• Liaise with operatives, supervisors, and contractors to ensure resources and materials are available.
• Identify and respond to emergency repair needs promptly.
• Update and maintain accurate records of work orders, schedules, and tenant communications.
• Support the repairs and maintenance team with data reporting and analysis.
• Handle tenant queries and complaints in a professional and empathetic manner.
• Assist in performance monitoring and reporting for operational improvement.

Skills & Experience:

• Experience in a planning, scheduling, or coordination role, ideally in housing, construction, or maintenance.
• Strong administrative and organisational skills.
• Proficient in the use of IT systems (e.g., Microsoft Office, job management or scheduling software).
• Excellent communication and customer service skills.
• Ability to manage a high workload and respond effectively to changing priorities.

Why Join Cardo Group?

At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.

We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.

Join us and be part of a company that values you—exactly as you are.