Repairs Planner

Build Recruitment; Romford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A reputable contractor in social housing is seeking an experienced Repairs Planner in Romford. The role involves scheduling repairs, managing SOR codes, and liaising with customers to ensure service delivery. Candidates must have social housing experience and a strong understanding of repairs planning. This position offers the opportunity to significantly impact a dynamic team in a growing environment.

Qualifications

• Experience in a repairs or maintenance role within the social housing sector is essential.
• Strong understanding of Schedule of Rates (SOR) codes.
• Proven experience in a repairs planning or scheduling role.

Responsibilities

• Manage and schedule repairs and maintenance work for social housing properties.
• Use SOR codes to accurately price and plan jobs.
• Maintain accurate records of all repairs and schedules.

Skills

Repairs Planning

SOR Code Management

Customer Liaison

Data Entry & Management

Continuous Improvement

Tools

Repairs management systems

Job description

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Company Overview:
Our client is a reputable contractor providing essential repairs and maintenance services within the social housing sector. They are currently looking for an experienced Repairs Planner to join their dynamic team in Romford. This is a fantastic opportunity for someone with a strong background in social housing and experience working with SOR (Schedule of Rates) codes to make a significant impact in a growing and supportive environment.

Key Responsibilities:

Repairs Planning: Effectively manage and schedule repairs and maintenance work for social housing properties, ensuring all works are completed on time and in accordance with client specifications.

SOR Code Management: Use SOR codes to accurately price and plan jobs, ensuring compliance with contractual agreements and efficient allocation of resources.

Customer Liaison: Communicate with tenants and stakeholders to arrange access for repairs, address concerns, and provide updates on progress.

Data Entry & Management: Maintain accurate records of all repairs and schedules, inputting data into relevant software systems.

Continuous Improvement: Proactively identify opportunities to improve the repairs planning process, contributing to the overall efficiency and customer satisfaction.

Day to Day duties:

• Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
• Check the system for emergencies and manage within a timely manner to ensure targets are meet
• Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
• Provide a high quality service to our client on a face to face basis
• Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer’s needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately

Requirements:

Experience in Social Housing: Previous experience working in a repairs or maintenance role within the social housing sector is essential.

Familiarity with SOR Codes: A strong understanding of Schedule of Rates (SOR) codes and their application in planning and pricing repairs.

Planning Experience: Proven experience in a repairs planning or scheduling role, ideally within social housing or similar sectors.

IT: Comfortable using various software systems for scheduling, reporting, and communication. Experience with repairs management systems is a plus.