Repairs Planner

MMP Consultancy; Braintree; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading consultancy in Essex seeks a Repairs Planner to manage repairs and maintenance work efficiently. The ideal candidate will have strong organizational skills and experience in planning, scheduling, or customer service within a housing setting. Proficiency in Microsoft Excel and solid communication abilities are essential for liaising with tenants and ensuring high-quality work completion.

Qualifications

• Experience with a Housing Association, Local Authority, or contractor in Planning or Customer Service.
• Strong organisational skills.
• Proficient IT skills including Microsoft Excel and Word.

Responsibilities

• Manage Operatives diaries.
• Plan repairs works for inspections and emergency repairs.
• Liaise with tenants and Operatives to arrange repairs.

Skills

Organisational skills

Effective communication

Customer service

Planning and scheduling

Education

GCSEs at Grade C or above including Mathematics and English

Tools

Microsoft Excel

Microsoft Word

Database systems (Connect / Northgate / DRS)

Job description

Overview

MMP Consultancy are looking to recruit a Repairs Planner, based in Essex on a Permanent basis.

The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

Responsibilities

• Manage Operatives diaries.
• Planning repairs works for pre and post inspection, reactive and emergency repairs.
• Prioritising emergency works.
• Booking appointments and allocating works to the available operatives and following works from start through to completion.
• Ensure all relevant data is updated on a timely basis.
• Liaising with tenants and Operatives to arrange repairs.
• Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
• Take part in meetings, supervision, training as requested by the manager.

Experience and Qualifications

• Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
• Excellent communicator, with strong organisational skills
• GCSEs at Grade C or above and including Mathematics and English
• Proficient IT skills including use of Microsoft Excel and Word
• Proven background in a customer service focused environment
• Experience of using database systems (Connect / Northgate / DRS)
• Construction related knowledge