Repairs Officer/DLO Team Leader

Public Sector; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A social housing organization in East Anglia seeks a proactive Repairs Officer/DLO Team Leader for a full-time, field-based position. The role involves leading a large team to ensure high-quality repairs and excellent service delivery in a fast-paced environment. Candidates should have a strong background in housing repairs, relevant qualifications, and experience managing operational challenges effectively.

Qualifications

• Experience managing repairs in a housing or property maintenance setting.
• Knowledge of housing legislation and health & safety standards.
• Ability to lead field teams and solve operational issues.

Responsibilities

• Lead and coordinate a Direct Labour Organisation (DLO) workforce.
• Conduct property surveys and manage work orders.
• Monitor quality standards and drive performance in repairs.

Skills

Leadership

Communication

Project Coordination

Data Analysis

Problem Solving

Education

HND in Building Construction

Professional membership (CIOB or RICS)

Tools

NEBOSH training

Job description

Goodman Masson are currently working with a social housing organisation in East Anglia to recruit for an interim Repairs Officer/DLO Team Leader.

Repairs Officer/DLO Team Leader – In-House Trade Team (DLO)

Full-Time | Temporary | Field-Based | 37 Hours per Week | Monday to Friday

Are you a proactive leader with a strong background in housing repairs and maintenance? Do you thrive in a fast-paced, hands-on environment where your decisions directly impact residents’ quality of life?

We’re looking for a dynamic Repairs Officer to take day-to-day responsibility for a large in-house trade team delivering high-quality responsive repairs. This is a fantastic opportunity to shape and lead service delivery on the ground—ensuring homes are well maintained, safe, and places residents are proud to live in.

What You’ll Be Doing:

• Lead and coordinate a busy Direct Labour Organisation (DLO) workforce, ensuring quality, timeliness, and value for money.
• Conduct full property surveys, raise and manage work orders, and oversee completion to a high standard.
• Drive performance across reactive repairs, planned works, and compliance with health and safety legislation.
• Work with colleagues to champion innovation, customer satisfaction, and continuous improvement.
• Monitor quality standards through inspections, data analysis, and audits.
• Support with disrepair claims, insurance cases, mutual exchanges, and adaptations.
• Be part of the out-of-hours rota (including occasional weekend work).

What We’re Looking For:

• Experience managing repairs or voids services in a housing or property maintenance environment.
• Knowledge of relevant housing legislation, health & safety, and maintenance standards.
• Ability to lead field-based teams, manage multiple priorities, and solve complex operational issues.
• Strong communication, IT, and project coordination skills.
• Relevant qualification in Building Construction, Surveying, or a similar field (HND or professional membership such as CIOB or RICS desirable).
• NEBOSH or equivalent H&S training preferred.
• A full UK driving licence and business-use insurance.

If this role is of interest, please email over your CV to [e-mail]