Repairs Officer – AR

Carrington Blake Recruitment; Corby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in housing services is seeking a Repairs Officer to ensure compliance with housing regulations and manage maintenance tasks. The role requires strong technical knowledge, excellent communication skills, and the ability to work independently. Ideal candidates will have experience in a Local Authority or Housing Association and be adept at problem-solving and team management.

Qualifications

• Experience in a Local Authority or Housing Association environment.
• Knowledge of social housing regulations and compliance.
• Ability to manage team members effectively.

Responsibilities

• Ensure the safety and well-being of tenants and employees.
• Manage and coordinate the work of employees/trades.
• Provide excellent customer service.

Skills

Problem-solving

Analytical skills

Communication

Negotiation

Time management

Job description

Job Title: Repairs Officer

Job Holder(s): Paul Guise

1. Knowledge

• Requires a combination of technical knowledge, construction, and compliance
• Knowledge of social housing regulations, policies, and procedures
• Knowledge of construction and maintenance practices
• Knowledge of health and safety regulations
• Knowledge of project management principles
• Knowledge of budgeting and cost control
• Knowledge of building surveying principles and techniques
• Experience of working in a Local Authority or Housing Association environment
• Knowledge of Administration Systems and Procedures within Housing Property Services (Repairs and Maintenance)
• Knowledge of CDM (Construction and Management) Regulations 2015

2. Mental Skills

• Strong problem-solving and analytical skills
• Complaint handling – investigation, data analysis, and problem solving
• Excellent decision-making skills
• Judgement skills – ability to work unsupervised and make informed decisions
• Effective planning and organizing skills
• Attention to detail
• Time management skills
• Ability to prioritize tasks
• Ability to manage team members effectively

3. Interpersonal and Communication Skills

• Excellent communication and interpersonal skills
• Ability to accurately input data into Housing Management, Asset Management, and Financial Systems
• Ability to work effectively with stakeholders, contractors, and employees
• Negotiation and conflict resolution skills
• Ability to work collaboratively in a team environment
• Providing management, direction, and feedback to team members

4. Physical Skills Guidance

• Ability to perform physical tasks related to construction and maintenance work
• Ability to operate equipment and tools
• Use of keyboard for data input into IT systems

5. Initiative and Independence

• Ability to work independently and take initiative
• Prioritize own workload with minimal supervision
• Ability to identify and solve problems
• Willingness to take on additional responsibilities

6. Physical Demands

• Long periods of sitting at a desk/computer
• Ability to lift and carry heavy objects

7. Mental Demands

• Ability to work under pressure and meet deadlines
• Adaptability to changing situations and priorities
• Managing team members' expectations
• Handling daily interruptions and conflicting work demands

8. Emotional Demands

• Ability to handle stressful situations calmly
• Empathize with tenants and employees

9. Responsibility for People

• Ensuring the safety and well-being of tenants and employees
• Providing excellent customer service
• Managing employee performance and development

10. Responsibility for Supervision/Direction/Coordination of Employees

• Managing and coordinating the work of employees/trades

If you are interested in this role, please reach out via email or telephone!

Email: [e-mail]

Phone: [phone]