Repairs Manager – 6 Month Fixed Term Contract - £63,580 per annum + benefits.

Origin Housing; London; On-site; GBP 64,000; Full time

Job summary

Origin Housing is seeking a Repairs Manager on a 6-month fixed-term contract in London. The role requires managing property maintenance, ensuring effective repair delivery, and handling customer complaints. With a competitive salary of £63,580 plus benefits, this position focuses on quality service delivery in a community-oriented environment.

Benefits

Flexible working opportunities

25-day holiday allowance plus bank holidays

Pension scheme with up to 8% contributions

Health cash plan for health appointments

Interest-free loans for big purchases

Opportunities for learning and development

Annual team away days

Qualifications

• Excellent communication skills for various audiences.
• Experience in contract management and handling escalated complaints.
• Strong customer service orientation.

Responsibilities

• Manage the property maintenance team overseeing repairs.
• Ensure effective delivery of responsive and complex repairs.
• Handle escalated repair/customer issues and complaints.

Skills

Communication

Customer service

Contract management

Job description

Social network you want to login/join with:

Repairs Manager – 6 Month Fixed Term Contract - £63,580 per annum + benefits., London

col-narrow-left

Client:

Origin Housing

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

128c0ff0215a

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

col-wide

Job Description:

We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.

Repairs Manager – 6 Month Fixed Term Contract - £63,580 per annum + benefits.

Origin – Great homes, positive people, and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Repairs Manager

AsRepairs Manageryouwill be managing the property maintenance team, including responsive repairs, voids and complex repairs cases and ensure that these repairs are carried out in a safe manner for both our residents and colleagues. You will be working in our property maintenance team alongside the Disrepair Manager and, the Damp and Mould Manager and will report to the Head of Property Maintenance.

What you’ll do

You will

• Ensure the effective delivery of all responsive repairs, voids and complex works with robust contract management
• Promoting and encouraging information and knowledge sharing between team members giving your people the tools, they need and allowing them to make decisions aligned with their responsibilities and providing the appropriate level of support required to fulfil their responsibilities
• Support the Head of Property Maintenance with the day to day running of the department & contract
• Manage the operational relationship between Origin Housing its customers and Stakeholders
• Manage escalated or complex repair /customer issues and complaints

What you’ll need

• We’re looking for someone who has:
• Excellent communication skills for a variety of audiences, the ability to handle escalated customer complaints and build relationships with residents, contractors and stakeholders
• Experience of successful contract management, commissioning technical reports and commercial awareness
• Customer service skills - understanding the customers expectations

Our Values

Ourcore valuesare at the heart of how we work

• Take the lead
• Build trust
• Stay grounded
• Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

• Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
• A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• Competitive salary of £63,580pa
• 2 additional ‘giving something back’ volunteer days
• A pension scheme with contributions up to 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Repairs Manager outlined above.

Closing date for applications: Sunday 6th July

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.