Repairs Maintenance Manager

Look Ahead; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A non-profit care and support provider in London is seeking an experienced Repairs Maintenance Manager to oversee repair activities, manage contractor relationships, and ensure compliance with safety regulations. The ideal candidate has strong organizational and communication skills, a background in construction, and is committed to delivering exceptional customer service. This full-time role is based in London with a supportive culture and numerous benefits.

Benefits

Annual leave increasing with length of service

Free DBS

Exclusive discounts and cashback

Fully paid induction and further training

Cycle to work scheme

Generous pension contribution

Qualifications

• Demonstrable commitment to deliver exceptional customer service.
• Experience in specifying Repairs and void works.
• Knowledge of building standards regulatory requirements.

Responsibilities

• Lead all areas of quality assurance and manage inspections.
• Ensure works meet Health and Safety regulations.
• Maintain links between relevant functions to improve services.

Skills

Customer Service

Organizational Skills

Communication

Technical Expertise

Knowledge of Health & Safety Regulations

Education

HND or equivalent in construction or building studies

Job description

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We’re looking for an experienced, proactive, and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.

£, per annum, working hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for - confidential support
• A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs.

The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).

Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings.

The Repairs Manager ensure the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements.

Your exceptional organisational skills, technical expertise, and ability to communicate effectively with both internal teams and external stakeholders will be vital to your success in this role. In addition to reporting to the Head of Repairs and Voids Maintenance weekly on the current position of the department in respect of Contractor Performance, Invoice Processing and Customer Satisfaction; you will maintain Line Management responsibility for the Repairs and Voids Property Inspector and Repairs & Invoice Admin and further development of any additional administrative staff.

The working hours for this role are - , Monday - Friday.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• Instigate Orders
  Authorise orders and approve variation price works from agreed SoR’s. Offer technical support to Customer Contact Centre to ensure that works are value for money. Promptly instruct contractor and confirm agreed timescale. Liaise with scheme mangers as necessary.
  
  
• Order Approvals
  Approve and review high value orders, variations, and completed works prior to invoice.
  
  
• Quality Assurance
  Lead on all areas of quality assurance including sharing site visit responsibility with Property Inspector. Manage requests for pre inspections and post inspections with Property Inspector. Lead on Damp and Mould quality inspections and follow up reports. Communicate inspection KPIs to key stakeholders.
  
  
• Works Delivery
  Ensure that all works are completed within agreed timeframe work and that this is accurately monitored through weekly WIP reports.
  
  
• Contractor Management
  Ensure strict adherence to Contractor code of conduct and agreed SLAs. Lead contract progress meetings to manage performance.
  
  
• Complaint and Query Lead
  Manage all complaints responses related to repairs from inception and act as escalation point for repairs and void teams.
  
  
• Health and Safety
  Ensure that all works meet current Health and Safety regulations and take prompt and appropriate action where any breaches are identified.
  
  
• CDM and Landlord Compliance Requirements
  Ensure all works carried out meet any requirements of CDM and Look Ahead’s compliance responsibilities.
  
  
• Reporting and Information
  Monitor and track repairs during ownership by Asset Management. Provide all necessary information to Scheme Mangers, internal and external stakeholders.
  Produce effective and timely reports relating to work area when requested to do so. Produce fortnightly Reactive Maintenance Report.
  
  
• Corporate Working
  Maintain appropriate linkages between the relevant functions across the organisation to develop and improve services. Forge close relationships with Regional Director Leads and regularly appraise them on the development of Repairs throughout the process.
  
  
• Communications
  Maintain accurate and effective communication with your line manager (to include the provision of reports and presentations) ensuring they are regularly appraised of planned changes and developments.
  
  
• Contributing to colleague development
  Line Management of Repairs and Voids Property Inspector and Repairs and Invoice Administrator and play key role supporting the induction and on-going development of all Repairs team staff. Supporting the development of operational colleagues in relation to the Repairs process.
  
  
• Personal Development
  Undertake regular CPD (Continuing Personal Development) Perform any other duties as may be reasonably requested by your line manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

What you’ll bring:

• Commitment to Value for Money and Quality Standards.
• Approachable and open behaviour.
• Highly organised, can work with clear timeframes and good attention to detail.
  
• A demonstrable commitment to deliver exceptional customer service.
• Ability to promote best practice in Repairs, Voids and Asset management.
• Experience of specifying Repairs and void works.
• Experience gained from within a building/construction environment, with knowledge of regulations in Health & Safety; Repairs & Maintenance.
• Excellent communication skills (both written and verbal) with a proven ability to influence and gain credibility with senior stakeholders and customers.
• Undertake regular CPD (Continuing Personal Development) in construction related subjects.
• An HND or equivalent in construction or building studies.
• A Full UK Driving Licence.
• Knowledge of construction techniques.
• Knowledge of building standards regulatory requirements in relation to repairs and maintenance.
• Demonstrable knowledge of construction Health and Safety regulations.
• Working knowledge of NHF Schedule of Rates (SOR’s)

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to around customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.