Repairs & Maintenance Coordinator

Mears Group; Basingstoke; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a dynamic Repairs and Maintenance Coordinator to join their property services team. This full-time role offers a chance to engage with customers and landlords, addressing property-related issues and ensuring effective communication throughout the tenancy. You'll be responsible for managing inbound calls, reporting maintenance concerns, and collaborating with various departments to enhance service delivery. With a focus on customer satisfaction and continuous improvement, this position offers a vibrant work environment and the opportunity to develop your skills in a supportive setting. If you thrive in a fast-paced atmosphere and enjoy helping others, this role is perfect for you.

Benefits

25 Days Annual Leave

Annual Family Fun Day

Pension and Life Assurance

Employee Assistance Programme

Childcare Vouchers

Cycle to Work Scheme

Paid Time for Community Activities

Qualifications

• High level of organization and resilience required for managing customer queries.
• Ability to negotiate and manage time effectively in a busy environment.

Responsibilities

• Act as a point of contact for property-related queries during tenancy.
• Report and monitor maintenance issues while liaising with landlords and agents.

Skills

Customer Service

Time Management

Negotiation Skills

Organizational Skills

Resilience

Tools

IT Systems

Job description

Full-Time, Permanent Role, Recruiting now for October 2023

Starting up to £23,000 PA

If you are looking for a fast-paced role within the property sector, this varied role may be just what you are looking for.

Working for Mears Housing Management, this position for a Repairs and Maintenance Coordinator will be part of the repairs and property services team based in Basingstoke, Hampshire.

About the Role

We are looking to recruit a Repairs & Maintenance Coordinator for our repairs and property services team reporting to the Team Leader. You will be a point of contact for customers, landlords, and agents with any property-related queries raised during the life of a tenancy and will be responsible for taking inbound calls from customers reporting property repairs or other issues at the property.

The job entails a variety of duties including talking to licensees of properties through issues with quick fixes, reporting, monitoring, and chasing up a variety of maintenance issues raised, dealing with access requests, and any noise or nuisance disputes.

Role Criteria:

• Taking customer calls in relation to any through-life tenancy issue including repairs, disputes, access, and instruction of contractors where necessary
• Reporting issues to Letting Agents and Landlords in a timely manner and monitoring progress whilst conducting outbound communications with involved parties
• Ensuring targets are met to reduce any penalties from the client. The service we provide is categorised in the below 4 sections:
• Completing accurate IT records on system
• Working collaboratively with internal departments to ensure the best outcome for the customer
• Contributing to the team with ideas, suggestions, or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance.
• Taking personal responsibility for developing own skills, knowledge, and understanding of services, processes, technology, and community issues.
• To observe health and safety legislation, The Data Protection Act, and Mears Ltd policies on Equality, Diversity & Inclusion and Confidentiality in the execution of duties.
• Carry out any other job function as required in delivering service to the customers.

This is a busy role that requires a high level of organisation, resilience, and co-ordination. Customer service is a key skill as you will be liaising with a wide variety of 3rd party contacts, key skills in negotiation, and excellent levels of time management and flexibility.

Benefits we can offer you:

• 25 Days Annual leave plus bank holidays*
• Annual Family Fun Day for you & your family
• Pension and Life assurance
• Mears Rewards – With hundreds of savings at popular retailers, you could save up to £1,000 a year with the variety of offers at top brands, there really is a saving for everyone that can make your money go further.
• Mears Assist – Employee Assistance Programme
• Childcare vouchers & cycle to work scheme
• Paid time away from work to take part in social value activities in the local community

Mears Group is a Disability confident employer and recognises our people as our greatest asset. We hire individuality, recognising and valuing everyone as individual and ensuring equal access to opportunities for all regardless of social economic background or individual makeup.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

About the company

Mears Group plc is a housing and social care provider.