Repairs Customer Services Officer

Broxtowe Borough Council; Beeston; On-site; GBP 26,000 - 29,000; Part time

Job summary

A Local Authority is seeking a Repairs Customer Services Officer to manage repair reports for their properties. This part-time role (18.5 hours per week) involves interacting with tenants and stakeholders via phone, email, and online platforms. The ideal candidate will have strong communication and interpersonal skills, along with a customer service background. Join a supportive team and contribute to delivering quality outcomes in property repairs.

Qualifications

• Experience in working in a customer services environment.
• Experience dealing with stakeholders from various departments.

Responsibilities

• Handle reports of repairs for the Council’s properties.
• Answer telephone calls and respond to emails.
• Manage online repair reports effectively.

Skills

Excellent interpersonal skills

Strong communication skills

Strong ICT skills

Ability to work to deadlines

Flexible approach

Job description

Overview

SALARY: £26,899-£28,320 pro rata - Grade 5 – Part time 18.5 hours over Monday, Tuesday and Friday

We are looking for a Repairs Customer Services Officer to join our new Housing Repairs Customer Services Team who will be dealing with reports of repairs from the Council’s 4,300 properties. This will primarily include answering telephone calls and dealing with emails and repairs reported online. You will work to deliver quality outcomes for tenants, leaseholders, as well as other internal and external stakeholders in delivery of responsive repairs. You will be supported by a Repairs Customer Services Team Leader who will provide advice and training for you to succeed in this new role.

Responsibilities

• Handle reports of repairs for the Council’s properties (4,300 properties).
• Answer telephone calls, respond to emails, and manage online repair reports.
• Deliver quality outcomes for tenants, leaseholders, and other stakeholders in the delivery of responsive repairs.
• Operate under the guidance of a Repairs Customer Services Team Leader, receiving advice and training as needed.

Experience

• Working in a customer services environment.
• Working with internal and external stakeholders including colleagues from other departments.
• Ability to work to deadlines.

Ideal candidate

• Excellent interpersonal skills.
• Strong communication skills, both verbal and written.
• Strong ICT skills.
• Enthusiastic and self-motivated.
• Flexible approach to meet the needs of a demanding service.
• Represents our GREAT values and behaviours.

What you need to know

If you would like to have an informal chat about the role, please contact Kelly Meese, Repairs Customer Services Manager on 0115 917 3035.

Our preferred method of applying for jobs is online at www.broxtowe.gov.uk (please do not send CVs).

If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division on 0115 9173342/3372.

Please quote reference No: T96a