Repairs Customer Service Advisor

The Hyde; Havant; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading provider of affordable homes is seeking a Repairs Customer Service Advisor to assist with customer repair enquiries, manage escalations, and support trade supervisors. The ideal candidate will have strong organizational skills, proficiency in Microsoft Office, and experience in customer service. This role offers a fantastic pension, life assurance, great holidays, and an award-winning benefits package.

Benefits

A fantastic pension

Life assurance

Great holidays

An award-winning flexible benefits package

Volunteering days

Qualifications

• Strong organisational and administrative skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication skills, both written and verbal.
• Experience in customer service, ideally within repairs or a call centre environment.
• Knowledge of computer systems and experience in handling escalations.

Responsibilities

• Handle property repair enquiries and escalations from the Customer Services Centre.
• Support trade supervisors with administrative tasks and booking repairs.
• Provide advice and support to customer service officers.
• Maintain accurate records of all customer interactions.
• Assist in conducting customer satisfaction surveys.

Skills

Strong organisational and administrative skills

Proficiency in Microsoft Office Suite

Excellent communication skills

Experience in customer service

Knowledge of computer systems

Job description

Overview

As a Repairs Customer Service Advisor at Hyde, you will be working within our Property Maintenance team to assist with customer repair enquiries, manage escalations, and provide administrative support to our trade supervisors and other internal teams. Internally you will be known as a Service Support Advisor. You will handle property repair enquiries and escalations from the Customer Services Centre.

Responsibilities

• Handle property repair enquiries and escalations from the Customer Services Centre.
• Support trade supervisors with administrative tasks and booking repairs.
• Provide advice and support to customer service officers and handle escalated calls when necessary.
• Maintain accurate and comprehensive records of all customer interactions for tracking and reporting purposes.
• Assist in conducting customer satisfaction surveys to gather feedback and improve service standards.

Qualifications

• Strong organisational and administrative skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication skills, both written and verbal.
• Experience in customer service, ideally within repairs or a call centre environment.
• Knowledge of computer systems and experience in handling escalations.

About Hyde

Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes for over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we\'re committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.