Repairs Customer Service

Service Care Solutions; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an enthusiastic Customer Service Works Planner to join their dynamic Maintenance Team. This role involves managing repair inquiries, processing work requests, and providing excellent customer care to tenants and internal clients. With a focus on efficiency and organization, you'll play a key role in ensuring smooth operations within the Maintenance Office. If you have a passion for customer service and thrive in a fast-paced environment, this position offers a fantastic opportunity to contribute to the quality of service provided to the community. Join a committed team and make a difference!

Qualifications

• Erfahrung im Kundenservice, idealerweise in einem Call-Center.
• Starke organisatorische Fähigkeiten und Multitasking-Fähigkeiten.

Responsibilities

• Verwaltung von Reparaturanfragen und Bearbeitung von Arbeitsanfragen.
• Aktualisierung und Pflege von Datenbankaufzeichnungen.

Skills

Kundenservice

Organisation

Multitasking

Administrative Unterstützung

Education

Erfahrung im Kundenservice

Tools

Datenbankmanagement

Job description

Job Title: Customer Service Works Planner
Location: RG1
Salary: £14.93 per hour
Hours: Full-time, Monday to Friday, shifts between 08:00-16:00 and 09:00-17:00
Duration: 3 months temp ongoing

About the Role:
Our Maintenance Team is looking for an enthusiastic and organized Customer Service Works Planner to join our busy Maintenance Office. You'll play a key role in ensuring efficient service delivery and excellent customer care for our tenants and internal clients.

Key Responsibilities:

1. Manage repair enquiries and process work requests in a fast-paced environment.
2. Update and maintain database records accurately.
3. Produce documents, standard letters, and process work tickets for the Housing Repairs and Maintenance Service.
4. Provide technical administrative support to all areas of the maintenance team.

Requirements:

1. Proven customer service experience, ideally within a call centre or high-volume environment.
2. Strong organizational and multitasking skills for managing inquiries efficiently.
3. Proficiency in administrative tasks, including document production and database maintenance.

This role is ideal for someone with a passion for customer service who thrives in a dynamic environment. If you have experience in a customer-focused position and enjoy helping others, we'd love to hear from you!

Join our dynamic Maintenance Team as a Repairs Scheduler / Customer Service Advisor and play a key role in providing efficient, high-quality service to tenants of Reading Borough Council and internal clients. We're looking for a detail-oriented, versatile individual with strong customer service skills to ensure timely and effective scheduling, planning, and front-line support.

Additional Responsibilities:

1. Act as a primary point of contact for repair enquiries, ensuring smooth communication and prompt processing of work requests.
2. Efficiently manage and update database records, maintain accurate work tickets, and generate documents and standard letters as required.
3. Work closely with the Housing Repairs and Maintenance Service team to deliver seamless operational support.
4. Provide technical administrative support, maintaining high standards in a fast-paced, customer-focused environment.

About You:

1. Excellent customer service and communication skills.
2. Ability to multitask and remain organized in a busy work setting.
3. Previous experience in scheduling, planning, or customer service roles is highly advantageous.
4. Proficiency with database management and administrative support.

Why Join Us?
This role offers the opportunity to be part of a committed team, contributing directly to the quality of service received by our tenants and supporting the operational efficiency of our Maintenance Office.

If you are a proactive, customer-focused professional who thrives in a team environment, we'd love to hear from you.