Repairs Customer Service

Service Care Solutions Ltd; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Works Planner to enhance service delivery in their Maintenance Office. This role is perfect for someone passionate about customer service and thrives in a dynamic setting. You will manage repair inquiries, maintain database records, and support the Housing Repairs and Maintenance Service team. Join a committed team that values high-quality service and operational efficiency, making a direct impact on tenant satisfaction. If you're a proactive professional with strong communication skills, this opportunity is ideal for you.

Qualifications

• Proven experience in customer service, ideally in a high-volume environment.
• Strong organizational skills and ability to multitask effectively.

Responsibilities

• Manage repair enquiries and process work requests efficiently.
• Update and maintain database records accurately and generate necessary documents.

Skills

Customer Service Experience

Organizational Skills

Multitasking Skills

Communication Skills

Administrative Skills

Tools

Database Management

Job description

Job Title: Customer Service Works Planner

Location: RG1

Salary: £14.93 per hour

Hours: Full-time, Monday to Friday, shifts between 08:00–16:00 and 09:00–17:00

Duration: 3 months temp ongoing

About the Role:

Our Maintenance Team is looking for an enthusiastic and organized Customer Service Works Planner to join our busy Maintenance Office. You’ll play a key role in ensuring efficient service delivery and excellent customer care for our tenants and internal clients.

Key Responsibilities:

1. Manage repair enquiries and process work requests in a fast-paced environment.
2. Update and maintain database records accurately.
3. Produce documents, standard letters, and process work tickets for the Housing Repairs and Maintenance Service.
4. Provide technical administrative support to all areas of the maintenance team.

Requirements:

1. Proven customer service experience, ideally within a call centre or high-volume environment.
2. Strong organizational and multitasking skills for managing inquiries efficiently.
3. Proficiency in administrative tasks, including document production and database maintenance.

This role is ideal for someone with a passion for customer service who thrives in a dynamic environment. If you have experience in a customer-focused position and enjoy helping others, we’d love to hear from you!

Join our dynamic Maintenance Team as a Repairs Scheduler / Customer Service Advisor and play a key role in providing efficient, high-quality service to tenants of Reading Borough Council and internal clients. We’re looking for a detail-oriented, versatile individual with strong customer service skills to ensure timely and effective scheduling, planning, and front-line support.

Responsibilities:

1. Act as a primary point of contact for repair enquiries, ensuring smooth communication and prompt processing of work requests.
2. Efficiently manage and update database records, maintain accurate work tickets, and generate documents and standard letters as required.
3. Work closely with the Housing Repairs and Maintenance Service team to deliver seamless operational support.
4. Provide technical administrative support, maintaining high standards in a fast-paced, customer-focused environment.

About You:

1. Excellent customer service and communication skills.
2. Ability to multitask and remain organized in a busy work setting.
3. Previous experience in scheduling, planning, or customer service roles is highly advantageous.
4. Proficiency with database management and administrative support.

Why Join Us?

This role offers the opportunity to be part of a committed team, contributing directly to the quality of service received by our tenants and supporting the operational efficiency of our Maintenance Office.

If you are a proactive, customer-focused professional who thrives in a team environment, we’d love to hear from you!