Repairs Customer Response Supervisor

Service Care Solutions; Eastleigh; On-site; GBP 38,000 - 46,000; Full time

Job summary

A community service provider in Eastleigh is seeking a Repairs Customer Response Supervisor to lead a team delivering high-quality repairs and maintenance services. The role requires proven supervisory experience in a reactive environment and strong communication skills. A health & safety qualification and knowledge of property maintenance are necessary. This permanent position offers a salary of up to £45,199 per annum.

Qualifications

• Experience managing a mobile workforce (10–20 operatives).
• Ability to diagnose and problem-solve in property maintenance.
• Experience in a fast-paced, reactive environment.

Responsibilities

• Lead a customer-focused team delivering responsive housing repairs.
• Oversee quality, performance, and cost-effectiveness of services.
• Manage a repairs budget of approximately £900k.
• Investigate and resolve customer complaints professionally.
• Promote and maintain Health & Safety compliance.

Skills

Experience in a similar supervisory or management role

Excellent communication and team leadership skills

Sound knowledge of property maintenance

Commercial awareness with strong cost management

Health & Safety qualified (e.g. SSSTS, SMSTS, IOSH)

Competent in repair/job management systems

Education

Construction or trade-related qualification preferred

Job description

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Repairs Customer Response Supervisor, Eastleigh

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Client:

Service Care Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ee29c264115d

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

Job Description

Job title – Repairs Customer Response Supervisor
Location – Eastleigh SO50
Contract: Permanent
Hours: 37 per week
Salary - Up to £45,199 per annum, depending on experience

About the Role

We’re recruiting for a Customer Response Supervisor to take the lead in delivering a responsive, high-quality repairs and maintenance service across a designated area. This is a permanent opportunity for an experienced operational leader who’s confident managing a mobile workforce and passionate about providing excellent service to residents.

Key Responsibilities:

Lead and manage a customer-focused team delivering responsive housing repairs

Oversee the quality, performance and cost-effectiveness of services across your area

Manage a repairs budget of approximately £900k

Monitor day-to-day team performance, ensuring KPIs are met or exceeded

Investigate and resolve customer complaints in a timely, professional manner

Oversee and manage specialist contractors and service level agreements

Promote and maintain Health & Safety compliance across all activities

Provide out-of-hours support as part of a rota

What We’re Looking For:

Experience in a similar supervisory or management role within a fast-paced, reactive environment

Proven ability to manage a mobile workforce (10–20 operatives) delivering repairs services

Sound knowledge of property maintenance, with the ability to diagnose and problem-solve

Excellent communication and team leadership skills

Commercially aware, with strong cost management experience

Health & Safety qualified (e.g. SSSTS, SMSTS, IOSH)

Competent in repair/job management systems and workforce planning tools

Construction or trade-related qualification preferred

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to [emailprotected]