Repairs Coordinator - Power Device UK Ltd

Power Device UK Ltd; Ryde; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Repairs Coordinator to enhance their Repairs Team. This customer-facing role is vital for managing and resolving customer issues, ensuring compliance with purchase order requirements, and maximizing revenue while maintaining high customer satisfaction. Key responsibilities include order management, providing timely updates to customers, and cost tracking. Ideal candidates will possess excellent organizational and communication skills, along with a knack for problem-solving in a dynamic environment. Join this forward-thinking company and contribute to their commitment to quality and customer service.

Qualifications

• Excellent organisation and communication skills are essential.
• Previous experience in customer-facing roles is required.

Responsibilities

• Manage customer issues and ensure compliance with PO requirements.
• Provide regular updates to customers regarding repair progress.

Skills

Organisation Skills

Communication Skills

Problem-Solving Skills

Tools

MS Office

ERP Systems

Job description

We are currently looking for a Repairs Coordinator to join the Repairs Team. This is a customer-facing role responsible for the administration and control of all customer products returned to PDUK for repair or upgrade. The successful candidate will:

• Manage and resolve customer issues, ensuring compliance with PO requirements.
• Work with the repairs team to maximize revenue and ensure customer satisfaction.

Your key tasks will include:

1. Order Management, including quotes, PO reviews/updates, ERP entries, and maintenance to reflect customer requirements.
2. Providing suitable material and planning support to enable timely repairs.
3. Providing regular updates to key customers regarding repair progress.
4. Cost tracking and reporting to ensure appropriate repair pricing and timings.

The successful candidates will have:

• Excellent organisation and communication skills.
• Previous experience in customer-facing roles.
• Good problem-solving skills and the ability to work well in a dynamic environment.

Previous ERP experience, MS Office, export controls, and electronics manufacturing knowledge are desirable but not essential. Training will be provided to support the successful applicants in their new roles.