Repairs Coordinator

SIGNET; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Signet Jewelers as a Repairs Coordinator in Birmingham, where you'll manage repair processes and ensure outstanding customer service in a dynamic environment. This role offers the opportunity to work with luxury jewellery items and includes competitive salary and fantastic benefits, such as generous discounts and a pension scheme.

Benefits

Competitive Salary

Annual Leave

Generous Staff Discount

Life Assurance

Pension Scheme

Corporate Discounts

Recommend a Friend Scheme

Cycle to Work

Recognition Platform

Qualifications

• Familiar with MS Office and Outlook.
• Ability to manage workflow from end to end.
• Proven track record of delivering outstanding customer service.

Responsibilities

• Responsible for updating and arranging shipment of repairs.
• Contact customers with updates and repair estimates.
• Expedite repairs following processes from receipt to shipment.

Skills

Customer Service

Organisational Skills

Problem Solving

Communication

Multi-tasking

Tools

MS Office

Outlook

Job description

Great opportunity to join our repairs administration team!

We are recruiting for a unique opportunity in our Birmingham repairs workshop!

As a Repairs Coordinator, you will be providing excellent services to our stores and to our customers via the handling of queries, repairs estimates and the progression of the repair through the business.

About the role:

• Responsible for the update and arrange shipment of repairs,
• Ensure the relevant notes, pricing and lead times are up to date,
• Expedite repairs following the appropriate processes in place from receipt to shipment,
• Build productive working relationships with team, stores, customers and internal departments,
• Ensure workflow is maintained
  
  Contact customers with updates and their repairs estimates.

About you:

• Familiar and competent with MS Office and Outlook,
• Can multi-task depending on requirements in a fast paced environment,
• Ability to communicate professionally and effectively with internal and external customers,
• Strong organisational skills with the ability to manage a workflow from end to end,
• Ability to learn technical information and terminology that will be relayed to customers,
• Proven track record of delivering outstanding customer service,
• Ability to effectively problem solve and find resolution,
• Interest in working with luxury jewellery items in a repairs environment.

We offer a fantastic job and more...

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

*Competitive Salary

* Annual Leave

*Generous Staff Discount across all brands

*Life Assurance

*Pension Scheme

*Real Rewards corporate discount and Retail Trust benefits

*Recommend a Friend Scheme

*Cycle to Work

*Shine with Signet - Recognition Platform

Be part of something special!

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.

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