Repairs and Voids Manager

Melton Borough Council; Melton Mowbray; On-site; GBP 45,000 - 58,000; Full time

Job summary

Join Melton Borough Council as a Repairs and Voids Team Leader, where you'll oversee essential repairs and void functions. This role is key in enhancing service delivery for tenants, requiring strong leadership and a commitment to quality. If you are passionate about improving housing services in a supportive environment, we want to hear from you!

Benefits

Flexible working hours

Agile working arrangements

Generous leave entitlement

Public sector pension scheme

Professional development support

Qualifications

• Significant experience in landlord repairs and voids service.
• Expertise in managing contractor services.
• Ability to resolve complex repair issues.

Responsibilities

• Lead the delivery of high-quality repair and void services.
• Manage external contractors to ensure service excellence.
• Oversee day-to-day repair operations and team performance.

Skills

Contract management

Leadership

Problem-solving

Customer focus

Flexibility

Tools

Housing Management Systems

Microsoft Office Suite

Job description

Additional Essential Car allowance payable in this role

Purpose of the job

We have an exciting opportunity for an experienced, forward thinking and enthusiastic individual to lead our Repairs and Voids Team.

This role reports directly to the Housing Asset Manager and is part of our dynamic Housing Asset Leadership Team. The role oversees the delivery of our repair and void function, including the contract management of our key external contractors.

You will lead and deliver a customer focussed and high performing repair and void service for our tenants and their homes. At a time of change for the sector, you will be our go to colleague, supported by a team of 6, for delivery on all day-to-day repairs including our response to damp and mould and disrepair.

In this role and across our housing services, no two days are the same! The team has implemented major changes over the last few years, including software updates, process reviews and contract amendments. We need someone to continue that work to improve the service that we offer to our tenants. As a landlord, we take our commitments to our residents seriously and we are focussed on continuing to strengthen and improve what we do, and how we do it.

About You

You will have:

• significant experience in the sector, working for a landlord with a previous track record of delivering a quality repairs and voids service.
• expertise in contract management from the specification development stage all the way through to delivery and contract oversight.
• experience of leading a team of surveyors and administrators to deliver an enviable, tenant focussed, market leading service.
• with a large workload, you will be able to prioritise, delegate and have a flexible attitude towards your work.
• demonstrable experience of resolving complex repairs and void cases.
• a thorough working knowledge of Housing Management Systems and the Microsoft Office Suite of applications is key.

About Us

Melton resides in the beautiful Leicestershire countryside. Its town centre, Melton Mowbray, is a quintessential English market town built on a strong tradition of farming. Renowned for its fine food and drink, the borough has become the centre of excellence for local food producers. The town itself is steeped in history and together with the surrounding area has much to offer all those that choose to live, work or visit here.

At Melton Borough Council, we are firmly committed to promoting a vibrant and sustainable economy, focused on growth and prosperity. Working for us, you will find a great sense of community in which we work together towards achieving the council’s shared objectives and which ensures our customers are at the heart of everything we do.

Melton Borough Council provides an excellent range of benefits and family friendly working policies. These include:

• flexi-time with no strict core hours
• agile working arrangements which enables multi-site and home working
• generous leave entitlement
• a full week off at Christmas,
• local Authority Pension Scheme
• a clear commitment to your continued professional development.

At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!

We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the people of Melton and surrounding area.

The post is subject to a Disclosure and Barring Check (DBS).

You can find out more about this role by viewing the full job description and person specification on our jobs vacancy website.

Melton Borough Council is committed to offering a guaranteed interview scheme for applicants that meet the essential criteria for a job profile and who:

• declare themselves to have a disability covered by the definition outlined within the Equality Act 2010
• are considered to be a care leaver
• are a veteran or reservist

To find out more and to see if you may qualify, please read our guaranteed interview scheme document,

If you would like an informal chat, please do not to hesitate to get in touch with:

Stewart Bailey – Housing Asset Manager

Mobile number: 07825532 411

Closes: 9.00 am, Tuesday 26 August 2025

Interview date: Monday 8 September 2025 (in person at the council offices, Parkside)