Repairs and Maintenance Manager

www.findapprenticeship.service.gov.uk - Jobboard; King's Lynn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing service provider in King's Lynn is seeking a Repairs and Maintenance Manager to lead a customer-focused service. This role involves strategic planning, team management, and budget oversight. The ideal candidate will have proven experience in repairing and managing high-performing teams. Benefits include generous holiday leave and health support.

Benefits

Generous Holiday Leave

Employee Discounts

Health and Wellbeing Support

Discounted Gym Membership

Pension Scheme

Qualifications

• Proven experience managing high-performing teams in repairs and/or voids services.
• Strong financial and commercial acumen, with experience in budget management.
• Excellent communication skills, both written and verbal.

Responsibilities

• Lead the development, delivery and review of all aspects of the Repairs & Maintenance Service.
• Manage budgets to ensure compliance and efficiency.
• Set and monitor key performance targets for service delivery.

Skills

Team Management

Financial Acumen

Communication Skills

Education

Relevant degree or equivalent experience

Professional technical qualification (e.g. CIOB)

Tools

Microsoft Office

Job description

Are you ready for your next leadership role in Repairs and Maintenance?

We’re looking for a Repairs and Maintenance Manager to join our Home and Community Maintenance team at Freebridge Community Housing. In this pivotal role, you’ll lead the delivery of a high-quality, customer-focused repairs and maintenance service—ensuring we meet top-tier national performance standards. You’ll work closely with the Assistant Director of Operations to shape and implement service strategies, manage budgets, and drive continuous improvement across our Direct Labour Organisation (DLO), contractors, and partners.

This is a fantastic opportunity to make a real difference—putting customers at the heart of what we do, supporting our teams, and helping to maintain and improve the homes and communities we serve.

About Freebridge Community Housing:

Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

What you’ll be doing:
• Service Leadership: Take responsibility for the development, delivery and review of all aspects of the Repairs & Maintenance Service.
• Strategic Planning: Lead on developing, coordinating and monitoring business planning and improvement activity to ensure corporate priorities are delivered and value for money achieved.
• Team Management: Lead, manage, motivate and develop staff and contractors within the Repairs and Maintenance Service to deliver high performance and excellent customer outcomes.
• Project Oversight: Coordinate and review key service delivery projects and contracts to ensure a high-quality service that meets the needs of tenants, leaseholders and communities.
• Service Delivery: Develop and deliver a safe, timely and cost-effective in-house responsive repairs service, achieving targets for first-time fix, completions and tenant satisfaction.
• Budget Management: Take responsibility for the financial planning and management of all delegated revenue and capital budgets within the service.
• Procurement Leadership: Lead on procurement activity, ensuring strategic direction and stakeholder input into long-term contract arrangements that reflect resident needs and statutory changes.
• Performance Monitoring: Set, monitor and achieve key performance targets to ensure the effective delivery of the service.
• Health & Safety Compliance: Ensure compliance with Health and Safety legislation and promote a culture of safety across the DLO.
• Customer Focus: Champion the customer voice and embed it in all decisions and actions relating to the repairs experience.

What we’re looking for:
• Proven experience managing high-performing teams in repairs and/or voids services.
• Strong financial and commercial acumen, with experience in budget management, financial planning systems, and data-driven forecasting; able to balance strategic insight with operational delivery and lead the full service with accountability, drive, and a clear understanding of contractual and legal frameworks.
• Excellent communication skills, both written and verbal, with a tactful and resilient approach.
• Ability to work independently and collaboratively, managing team performance and service delivery.
• Sound understanding of housing legislation, customer service, and housing management practices.
• Proficient in Microsoft Office and general IT systems relevant to the role.
• Strong problem-solving skills, attention to detail, and a methodical approach to work.
• Understanding of and commitment to equality, diversity, and inclusive service delivery.
• Relevant degree or equivalent experience; HND or professional technical qualification (e.g. CIOB, building surveying) desirable.

What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
• Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
• Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
• Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
• Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
• Charitable Leave: One day per year to volunteer for a cause you care about.
• Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
• Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
• Pension Scheme: A company contributory pension scheme with generous employer contributions.

Closing date: 13th August 2025