Repairs and Customer Service Coordinator Aylesbury, Buckinghamshire Sky Personnel £27,000 - 29,[...]

Gumtree; Aylesbury; On-site; GBP 27,000 - 29,000; Full time

Job summary

An established industry player seeks a Repairs and Customer Service Coordinator to enhance their team in Aylesbury. This full-time permanent role offers a chance to manage customer repairs, from initial inquiries to job completion, ensuring high-quality service and satisfaction. The ideal candidate will have a strong background in customer service and excellent communication skills, alongside proficiency in Microsoft Office tools. Join a dynamic team and contribute to a thriving manufacturing environment, where your organizational skills will shine and your efforts will directly impact customer satisfaction.

Benefits

20 days holiday plus bank holidays

Flexible start times

In-office role

Qualifications

• Experience in Customer Service is essential.
• Strong organizational skills with a proven track record.

Responsibilities

• Manage customer enquiries from request to job completion.
• Liaise with supervisors to ensure accurate job timing.

Skills

Customer Service

Project Planning

Communication Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Repairs and Customer Service Coordinator

One of our local manufacturing clients based in Aylesbury is looking for an experienced and enthusiastic individual to join their expanding team as a Repairs Coordinator. This is a full-time permanent role. To successfully perform the role, the individual will need to have a background in Customer Service or After Sales.

Main Purpose of your job

You will be managing the completion of everyday repairs for the manufacturing client, executing the process from initial customer enquiry, through quotation, to job completion.

Responsibilities

1. Manage customer enquiries from initial request through survey and quoting stage to job completion.
2. Raise job packs and files and mark on the job board. Manage and plan ongoing jobs.
3. Liaise with Engineers Supervisor and Purchase Manager to ensure accurate job timing and scheduling of work appropriate to customer needs.
4. Produce quotes, including costings and calculations where necessary. Produce reports for job completion in accordance with customer requirements.
5. Ensure completed jobs are forwarded for pricing and invoicing procedures.
6. Respond to customer queries/complaints and resolve where possible. Escalate to appropriate level if required.
7. Maintain accurate and up-to-date customer record information.
8. All tasks to be completed in accordance with the Quality Assurance policy and procedures.

Knowledge and Skills

• IT – Microsoft Word, Excel, and Outlook.
• Excellent communication and interpersonal skills.
• High level of organisation and proven track record of project planning.
• Ability to work well within a team.
• Flexibility and willingness to adapt.
• Ability to understand basic technical issues.

Experience

The candidate will need to demonstrate previous experience in Customer Service.

Hours

This is a full-time permanent role (35 hours a week), Monday to Friday, with alternating start times: 8:30 am - 4:30 pm and 9:00 am - 5:00 pm, including 1 hour for lunch. This role is based in-office.

Holidays and Salary

20 days holiday plus bank holidays in the first year; increasing to 23 days plus bank holidays thereafter. Salary range: £27,000 – £29,000.